Assistant Store Manager

The Assistant Store Manager at Ladurée will support the Area Operations Manager and F & B manager in running the daily operations of the Restaurant.

This role ensures:

• Luxury customer experience
• Strong sales performance
• Strict brand standards (French “Art de Vivre”)

You act as the Store Manager’s deputy, leading the team, maintaining operational excellence, and stepping in when needed.

Key Responsibilities

Store Operations & Leadership

• Support daily store operations (opening, closing, floor management)
• Ensure smooth running of the boutique during busy periods
• Take full responsibility when the Store Manager is absent
• Coordinate staff schedules and shift coverage

Team Leadership & Development

• Lead, motivate, and coach the retail or hospitality team
• Provide on-the-floor training and performance feedback
• Support recruitment, onboarding, and training of staff
• Foster a positive, professional team culture

Customer Experience & Service Excellence

• Deliver a premium luxury experience to every customer
• Ensure service aligns with Ladurée’s elegant brand standards
• Handle customer complaints professionally and discreetly
• Act as a brand ambassador on the shop floor

Sales & Commercial Performance

• Support achieving sales targets and KPIs
• Drive upselling and cross-selling (e.g., seasonal macarons, gift boxes)
• Monitor performance metrics like:
• Conversion rate
• Average transaction value
• Help implement sales strategies and promotions

Visual Merchandising & Brand Standards

• Ensure boutique presentation reflects luxury standards
• Maintain:
• Product displays
• Packaging quality
• Store cleanliness and ambiance
• Uphold Ladurée’s signature aesthetic and attention to detail

Stock & Inventory Management

• Oversee stock deliveries, counts, and replenishment
• Ensure product freshness and proper stock rotation
• Minimise waste and stock loss
• Maintain organized stockrooms

Compliance & Operations Control

• Ensure compliance with:
• Health & safety
• Food hygiene standards
• Company procedures
• Support audits and operational checks
• Handle cash management and POS reconciliation

Communication & Reporting

• Report performance, issues, and feedback to the Store Manager
• Communicate promotions, targets, and updates to the team
• Support daily and weekly reporting (sales, stock, operations)

Key Skills & Competencies

• Leadership and team management
• Strong customer service skills (luxury focus)
• Sales-driven mindset
• Attention to detail and presentation
• Ability to work in fast-paced, high-footfall environments
• Problem-solving and decision-making

Requirements

• 5 years experience in:
• Retail management
• Hospitality / luxury environment
• Experience with:
• POS systems
• Sales targets and KPIs
• Flexibility to work weekends, holidays, and peak trading times

Work Location: In person