Associate Integrations Analyst

Pedros is seeking a proactive and technically minded Associate Integrations Analyst to join our Technical Team. This role supports the administration, configuration and continuous improvement of our digital ordering and Point-of-Sale (POS) ecosystem across the business.

Working with kiosk platforms, POS integrations and payment systems, you will provide first-line technical support, assist with integration testing and work closely with internal teams and external vendors to ensure our technology platforms operate efficiently. This role is ideal for someone looking to develop their career within retail technology, systems integrations or product management.

Duties & Responsibilities:

Systems Support & Administration

• Assist with the configuration, testing and deployment of kiosk software, POS feature updates and integration changes across Pedros stores.
• Perform remote device health checks, configuration audits and log reviews.
• Support the ongoing administration and optimisation of digital ordering systems.

Incident & Integration Support

• Provide first-line troubleshooting for kiosk, POS, payment and integration-related issues.
• Escalate technical incidents to vendors or the Technical Team where required.
• Log, monitor and follow up on incidents and vendor tickets to ensure resolution within agreed service levels.
• Assist with integration testing between kiosks, Micros Simphony POS, Transaction Junction and loyalty platforms following system enhancements, upgrades or releases.

Product & Vendor Coordination

• Assist with gathering business requirements and documenting system functionality.
• Prepare technical documentation and supporting material for vendor engagements.
• Work closely with vendors including Datasmith, Micros, Transaction Junction and RDM to support ongoing system improvements.
• Compile operational reports on system uptime, transaction success rates, payment failures and platform performance to support informed decision-making.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Information Systems or a related field.
• 1–2 years' experience in a technical support, systems administration, POS support or IT-related role.
• Exposure to POS systems, kiosk platforms or digital ordering technologies will be advantageous.
• Basic understanding of system integrations and troubleshooting principles.
• Experience working within a retail or hospitality environment will be beneficial.
• Knowledge & Skills
• Basic knowledge of POS systems, kiosk platforms and digital ordering technologies.
• Familiarity with, or willingness to learn, Micros Simphony, Datasmith, Datapost and Transaction Junction.
• Strong analytical and problem-solving skills with a logical approach to troubleshooting.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• High level of accuracy and attention to detail.
• Proficient in Microsoft Office, particularly Excel.
• Ability to build effective relationships with internal stakeholders and external vendors.
• Self-motivated, adaptable and eager to learn in a fast-paced retail technology environment.