AssureCloud Sector Manager, Midrand

Closing date: 24 July 2026

Purpose:

The primary responsibility of this role is to lead, manage, and oversee the Retail Sector, ensuring the successful delivery of food safety, quality assurance, occupational health and safety, auditing, inspection, and compliance services. The Sector Manager is responsible for driving operational excellence, regulatory compliance, client satisfaction, financial performance, and team development while supporting business growth and maintaining strong relationships with key retail clients.

Responsibilities:

Strategic Leadership

• Develop and implement sector strategies aligned with business objectives and growth targets.
• Identify market trends, industry developments, and emerging risks within the retail sector.
• Drive continuous improvement initiatives to enhance service delivery, operational effectiveness, and client satisfaction.
• Support the achievement of company strategic objectives through effective planning and execution.
• Monitor sector performance and implement corrective actions where necessary.

Operational Management

• Oversee the delivery of food safety, occupational health and safety, audit, inspection, and compliance services within the retail sector.
• Ensure services are delivered in accordance with company procedures, client requirements, and regulatory standards.
• Monitor operational performance against established KPIs and service level agreements.
• Manage resource allocation, scheduling, and workforce utilization to optimize productivity.
• Ensure consistent quality and technical excellence across all service delivery activities.

Client Relationship Management

• Develop and maintain strong relationships with key retail clients and stakeholders.
• Act as the primary escalation point for operational and service-related client concerns.
• Conduct regular client reviews to ensure service expectations are met or exceeded.
• Identify opportunities to expand services and strengthen client partnerships.
• Promote a customer-centric culture across all teams.

Regulatory Compliance and Governance

• Ensure compliance with applicable food safety, health and safety, environmental, and industry regulations.
• Maintain awareness of legislative changes and emerging industry requirements.
• Ensure audits, inspections, and assessments are conducted in accordance with approved methodologies and standards.
• Monitor technical performance and ensure adherence to quality assurance requirements.
• Support accreditation, certification, and regulatory requirements affecting the sector.

People Leadership

• Lead, mentor, coach, and develop Account Managers, Auditors, and Technical Specialists.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Conduct performance management processes, including reviews, development planning, and coaching.
• Support talent development, succession planning, and employee engagement initiatives.
• Promote company values, policies, and a positive working environment.

Financial and Commercial Management

• Manage sector budgets, forecasts, and financial performance.
• Monitor revenue, profitability, operational costs, and resource utilization.
• Ensure achievement of financial targets and business objectives.
• Support business development activities, proposal submissions, and contract renewals.
• Identify opportunities for business growth and improved profitability within existing and new client accounts.

Reporting and Communication

• Prepare and present operational, financial, and performance reports to senior management.
• Communicate sector performance, risks, opportunities, and improvement initiatives to relevant stakeholders.
• Ensure accurate and timely reporting of client service delivery metrics.
• Facilitate effective communication between operational teams, clients, and leadership.

Continuous Improvement

• Identify opportunities to improve operational efficiency and service quality.
• Promote innovation and best practices within the sector.
• Implement corrective and preventative actions where required.
• Support change management initiatives and business transformation projects.
• Stay informed of industry trends, technological advancements, and market developments.

Qualification:

• Bachelor's Degree in Food Science, Food Technology, Microbiology, Environmental Health, Quality Management, Occupational Health and Safety, or a related field.
• Postgraduate qualification in Business Management, Leadership, Strategic Management, or Commerce will be advantageous.
• MBA or equivalent executive leadership qualification will be advantageous.
• Professional certification in HACCP, ISO 22000, FSSC 22000, ISO 45001, Lead Auditor, or related standards will be advantageous.

Experience:

• Minimum 10 years' experience within food safety, quality assurance, auditing, compliance, inspection, or related industries.
• Minimum 5 years' experience in a management or leadership position.
• Experience managing large retail client portfolios and key stakeholder relationships.
• Experience leading multidisciplinary teams across multiple geographical locations.
• Experience managing budgets, forecasting, and financial performance.
• Experience driving operational improvement and business growth initiatives.
• Experience working within highly regulated and compliance-driven industries.

Skills:

• Strong strategic planning and business management skills.
• Excellent leadership, coaching, and people development capabilities.
• Strong client relationship and stakeholder management skills.
• Excellent communication, presentation, and negotiation skills.
• Strong financial and commercial acumen.
• Ability to manage multiple priorities and competing deadlines.
• Strong operational planning and resource management skills.
• Effective problem-solving and decision-making capabilities.
• Strong project and change management skills.
• Ability to influence and collaborate across all levels of the organization.
• Advanced report writing and analytical skills.
• Strong customer service and relationship-building skills.

Knowledge:

• Food safety management systems and standards.
• HACCP principles and risk management methodologies.
• Occupational Health and Safety legislation and standards.
• ISO standards and auditing principles.
• Regulatory requirements applicable to the retail and food sectors.
• Operational management and service delivery practices.
• Financial management, budgeting, and forecasting principles.
• Performance management and leadership best practices.
• Business development and account management principles.
• Continuous improvement methodologies and quality management systems.
• Industry trends, market developments, and emerging compliance requirements.

Other:

• Ability to travel nationally and internationally as required.
• Willingness to work outside normal business hours when required by operational needs.
• Ability to manage multiple stakeholders in a fast-paced environment.
• High level of professionalism and confidentiality.
• Strong commitment to quality, compliance, and client service excellence.
• Ability to represent the organization professionally with clients, regulatory bodies, and industry stakeholders.
• High degree of professional ethics and values aligned with:
  • Integrity
  • Courage
  • Care
  • Passion
  • Innovation
  • Accountability
• Preference will be given to employment equity candidates.