Attendant

( 20533 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

Job Summary The Room Attendant is responsible for providing exceptional Housekeeping services by ensuring Guest rooms are cleaned, sanitized, and maintained to the highest standards, consistently exceeding Guest expectations. The role delivers friendly, safe, efficient, and professional service while ensuring all guestrooms, balconies, amenities, minibars, and housekeeping areas are prepared and maintained according to One&Only Cape Town (O&OCT) standards , health and safety regulations, and standard operating procedures.

Key Duties & Responsibilities Operations

• Exceed Guest expectations by delivering exceptional housekeeping services.
• Clean and maintain assigned Guest rooms, balconies, pantries, trolleys, server rooms, and caddies according to O&OCT standards.
• Perform general and deep cleaning, sanitization, and room set-up following standard operating procedures.
• Prepare arrival rooms and maintain site inspection rooms before 09:00 daily.
• Ensure amenities, linens, supplies, and minibars are replenished according to standards.
• Check that Compendiums, In-Room Directories, Resort booklets, and Spa flyers are current and in good condition.
• Notify In-Room Dining (IRD) when room service trays require collection.
• Complete evening turndown service according to the housekeeping schedule.
• Report maintenance defects promptly and follow up to ensure timely completion.
• Maintain pantry cleanliness and adhere to chemical handling procedures and Health & Safety regulations.
• Safeguard assigned Master Key and report all Lost & Found items.

Quality

• Ensure all daily tasks are completed to O&OCT standards.
• Maintain high standards of cleanliness, presentation, and guest satisfaction.
• Develop positive working relationships with colleagues and other departments to support effective teamwork.
• Adhere to grooming standards and maintain professional appearance at all times.

General Duties

• Perform additional duties as assigned by Management.
• Attend required training and continuously improve knowledge and skills.
• Comply with hotel policies relating to fire, hygiene, health, safety, and emergency procedures.
• Maintain a complete understanding of the Employee Handbook and hotel regulations.
• Uphold the highest standards of personal appearance, hygiene, courtesy, and guest service at all times.

Key Skills & Requirements

• Strong attention to detail and commitment to cleanliness.
• Ability to deliver exceptional guest service.
• Good teamwork and communication skills.
• Knowledge of housekeeping standards, sanitization procedures, health and safety practices, and chemical handling.
• Professional appearance, reliability, and ability to maintain high-quality standards consistently.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.