Live · posted YesterdayFull-time

AU Customer Experience Execution Lead

Confidential

Stellenbosch, Western Cape

R25K - R25K/mo

This role advertises R25K - R25K/mo.

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Job description (preview)

Youll take ownership of complex CX queries, technical escalations and operational challenges while providing expert guidance to the wider customer service team. Responsibilities will include: Acting as the SME for complex customer queries and system escalations Supporting inbound calls, emails and chat during busy periods Handling customer complaints and escalations professionally Monitoring CX activity, service levels and performance metrics Identifying process and customer journey improvement…

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Found on Adzuna · Posted Yesterday · Last checked Today

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Found on Adzuna · Posted Yesterday