Auto Finance – Assistant Manager– English – On-site Johannesburg

Specialist - BCM - Commercial Leasing & LendingReady to turn bold ideas into real-world impact?

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Job Description

Inviting applications for the role of Auto Finance Assistant Manager English on-site Johannesburg The Team Leader Dealer Lease Close-Out oversees the operational delivery of lease-end closure and financial resolution services for a UK Auto Finance and Manufacturing client. The role is responsible for team performance SLA adherence risk management quality oversight and stakeholder engagement ensuring efficient and compliant resolution of lease-end accounts. This position requires strong leadership operational oversight and the ability to manage financial performance and customer outcomes. Responsibilities: - Team & Operational Management - Lead coach and develop Agent Associates and Senior Agents - Monitor team performance against SL As recovery targets quality standards and productivity metrics - Manage workload distribution and ensure timely progression of lease-end accounts - Provide escalation support for high-value high-risk or reputationally sensitive cases - Approve settlements outside standard authority limits where applicable - Lease Closure & Financial Oversight - Oversee negotiation strategies and ensure consistent application of settlement policies - Monitor dispute trends related to damage assessments and excess mileage charges - Ensure payment arrangement structures align with risk and recovery objectives - Identify process improvement opportunities to enhance efficiency and customer outcomes - Compliance Risk & Governance - Ensure full adherence to regulatory requirements contractual obligations and audit standards - Manage quality assurance frameworks and remediation plans - Act as key escalation point for compliance risks or operational errors - Support client reporting governance meetings and performance reviews - Performance & Reporting - Deliver team-level KP Is including SLA adherence recovery rates quality scores and customer experience measures - Provide regular operational reporting and performance insights to senior management and client stakeholders - Drive continuous improvement initiatives within the lease close-out function - Process & Continuous Improvement - Identify inefficiencies or gaps in the lease close-out process and propose solutions - Champion continuous improvement initiatives to enhance accuracy timeliness and customer outcomes - Ensure consistent application of processes and standards across the team - Promote best practice sharing and knowledge management within the team - People & Team Leadership - Recruit develop and retain high-performing team members - Conduct performance reviews 1:1 coaching and development planning - Foster a culture of accountability collaboration and customer-focused outcomes - Support succession planning and workforce development for long-term team capabilityQualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemyRequired Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Loan Servicing, Commercial Mortgage Lending, Leasing, Lending, Loan Origination, Real Estate LeasesLanguage

EnglishLanguage Proficiency -

Proficient - C2Additional Job Location -

Job Type

RegularMaster Skill List -

BCM - Commercial Leasing & LendingRemote Type -

OfficeWork Shift -

Standard (South Africa)Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
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