Auto Finance – Collections Team Leader –Assistant Manager– English – On-site Johannesburg

Specialist - BCM - Commercial Leasing & LendingReady to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Auto Finance Collections Team Leader Assistant Manager English on-site Johannesburg The Team Leader Collections is responsible for leading a team of Collection Agents to achieve delinquency reduction payment targets and compliance outcomes. The role focuses on people leadership performance management and ensuring consistent delivery against operational and regulatory expectations. Based in South Africa the role supports a UK Auto Finance client in a regulated environment Responsibilities: - Lead and manage a team of Collections Agents and Senior Agents - Drive team performance against delinquency payment quality and productivity targets - Ensure required customer contact strategies are followed - Coach develop and performance-manage team members - Monitor adherence to FCA regulations CONC 7 Consumer Duty and TCF - Handle escalations and support resolution of complex customer issues - Review MI and performance trends and implement improvement actions - Support audits quality reviews and client requirements - Ensure KPI delivery to target monthlyQualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemyRequired Skills

Banking Capital Markets, Commercial Loan Origination, Commercial Loan Servicing, Commercial Mortgage Lending, Leasing, Lending, Loan Origination, Real Estate LeasesLanguage

EnglishLanguage Proficiency -

Proficient - C2Additional Job Location -

Job Type

RegularMaster Skill List -

BCM - Commercial Leasing & LendingRemote Type -

OfficeWork Shift -

Standard (South Africa)Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates