B2B Administrator

Job Title: B2B Administrator

Location: 2 Lascelles Road, Meadowbrook, Edenvale

Hours: 08:00 - 17:00 weekdays

Reporting to: B2B Manager

About the Company

SMD Technologies is a leading distributor of consumer electronics and technology products in South Africa. We are committed to delivering exceptional service, innovative solutions, and strong business partnerships. Our people are at the heart of our success, and we are looking for a detail-oriented and organised B2B Administrator to support our business-to-business operations.

Job Overview

The B2B Administrator provides administrative and operational support to the business-to-business function, ensuring efficient coordination between internal teams and corporate clients. The role is responsible for maintaining accurate client records, supporting sales and account teams, processing documentation, and assisting with order and contract administration to ensure smooth end-to-end service delivery.

Key Responsibilities

B2B Client & Account Administration

• Maintain accurate client, contract, and account records.
• Serve as an administrative point of contact for B2B clients and internal stakeholders.
• Support ongoing client relationships through professional and timely administrative support.

Sales & Commercial Support

• Assist with the preparation and processing of quotations, proposals, contracts, and renewals.
• Support sales and account managers with documentation, reporting, and client correspondence.
• Ensure all commercial documentation is complete, accurate, and approved.

Order & Project Coordination

• Capture and process B2B orders in internal systems.
• Coordinate internally with sales, finance, operations, logistics, and service teams.
• Track order and project progress and communicate updates as required.

Invoicing & After-Sales Administration

• Support billing processes by ensuring accurate information is provided to finance.
• Assist with after-sales administration, including handling queries, credits, replacements, and follow-ups.
• Maintain records of issues and resolutions.

Systems, Reporting & Compliance

• Maintain data accuracy on CRM and ERP systems.
• Generate basic reports on orders, accounts, and pipeline activity.
• Ensure compliance with company policies, procedures, and service-level agreements.

General Administration

• Maintain organised digital and physical filing systems.
• Support audits, reviews, and internal reporting requirements.
• Assist with additional administrative tasks as required by the business.

Requirements

• Strong administrative and organisational skills.
• High attention to detail and accuracy.
• Good written and verbal communication skills.
• Ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office (Word, Excel, and Outlook).
• Experience working with CRM and/or ERP systems.
• Client-focused, reliable, and professional.

Education and Experience

• Diploma or equivalent qualification in Business Administration, Office Management, or a related field is advantageous.
• 2–4 years' experience in a B2B administration, sales support, or commercial coordination role.
• Exposure to B2B sales processes, contracts, or account management is advantageous.

SMD Technologies is an equal opportunity employer and is committed to the principles of employment equity. In accordance with the Company's Employment Equity Plan and the requirements of the Employment Equity Act, preference may be given to suitably qualified candidates from designated groups. Applications from persons with disabilities are encouraged.

Application Question(s):

• What qualification you have?
• What is your current and expected salary?
• How many years of experience do you have as a B2B administrator?

Work Location: In person