Barista/All Rounder

1. Role Purpose

The Barista/All-Rounder is responsible for delivering exceptional customer service, preparing high-quality beverages and food items, and supporting daily store operations. This role ensures that guests experience the warm, welcoming, and professional environment that defines Schoon.

2. Key Responsibilities Barista Duties

• Prepare and serve all coffee and beverage menu items to Schoon standards.
• Maintain consistency in espresso extraction, milk texturing, and drink presentation.
• Monitor coffee bean usage, grinder settings, and equipment performance.
• Maintain a clean, organized, and hygienic coffee station.
• Assist with seasonal drink development or testing when required.

Customer Service

• Greet customers warmly and deliver an exceptional guest experience.
• Take orders accurately and process payments via POS system.
• Handle customer queries, complaints, and special requests professionally.
• Up sell and communicate product offerings (pastries, specials, retail items).

Food Handling & Front-of-House Support

• Assist with serving bakery items, plating simple dishes, and food preparation where needed.
• Ensure display counters are replenished, fresh, and visually appealing.
• Follow all food safety and hygiene standards consistently.
• Support with cleaning tasks, clearing tables, and maintaining FOH cleanliness.

General All-Rounder Duties

• Assist with opening and closing procedures.
• Receive and pack stock deliveries; rotate stock using FIFO.
• Help maintain overall store standards—cleaning, dishes, restocking, light prep.
• Support kitchen or bakery teams during busy periods when required.

3. Skills & Attributes

• Strong customer service and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Passion for coffee, food, and hospitality.
• Reliable, punctual, and able to work flexible hours (weekends/holidays).
• Team player with a positive attitude and willingness to learn.
• Basic knowledge of coffee extraction and milk texturing (training provided if needed).

4. Minimum Requirements

• 1–2 years experience in a café/barista role (preferred but not essential).
• Familiarity with espresso machines, grinders, and café workflow.
• Food safety knowledge or certificate (advantage).
• Ability to stand for extended periods.

5. Performance Expectations

• Maintain beverage preparation consistency above 95%.
• Deliver customer satisfaction scores above internal benchmarks.
• Follow SOPs for coffee, service, cleaning, and cash handling.
• Contribute to meeting store sales and operational targets.

Pay: R5 700,00 - R6 500,00 per month

Experience:

• Barista: 2 years (Required)

Work Location: In person