betting clerk

Join Race Coast Kwa Zulu Natal as a Betting Clerk - Be Part of Our Exciting Journey!

Race Coast is seeking x2 Betting Clerks who will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

Location : Finishing Post

Type : Full Time

Experience : 1-2 years in Gambling Industry

About Race Coast

From the Western Cape to KwaZulu-Natal, we bring people together for legendary races, vibrant festivals, and unforgettable celebrations. Beyond the thrill of the track, Race Coast is about live music, fashion, food, and experiences that spark connection and keep the energy alive all year round.

At Race Coast, we don’t just host race days. We curate elevated experiences that blend sport, style, and sophistication. With our footprint across some of South Africa’s most iconic venues, including Hollywoodbets Kenilworth and Hollywoodbets Durbanville in the Western Cape, and Hollywoodbets Greyville and Hollywoodbets Scottsville in KwaZulu-Natal, we are redefining the modern race day for a discerning audience. Each event is an exhilarating hub of heart-pounding action, lifestyle, and entertainment.

What You'll Do:

Branch Growth

· Ensure betting boards are updated timeously.

· Updating of memos, card changes, results and scratching which occur throughout the day.

· Be knowledgeable of all betting rules, odds and pay-outs.

· Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.

· Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

· Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.

· Team members are to be alert to emerging attempts to defraud the company.

Cash Management

· Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.

· Interim checks must be done within the course of the day with the team leader on duty.

· Ensure that all cash shortages are dealt with immediately, shortages less than R250.00 must be paid back into Hollywood taking on the same day by the team members.

· Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

· Ensure that the branch is always neat and tidy according to Hollywood standards.

· Ensure that your workstations are well maintained and in good working conditions.

· Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

· Ensure to provide good customer service by being friendly, helpful, polite and courteous always.

· Proactively address customer complaints and ensure that customers are given positive feedback.

· Build strong relationships with regular customers.

· Create a customer centric culture within the branch and always drive the philosophy of “service with a smile”.

Compliance

· Compliance and adherence to company's internal control policies.

· Compliance with the code of ethics and escalate fraudulent activities.

· Team members to ensure they are dressed in their correct Hollywood uniform when on duty.

· Credit bets are not allowed to be taken by any team member.

· Team members on duty are not allowed to take bets wearing Hollywood uniform.

· Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.

· Team members are not allowed to be behind the terminal counters when off duty.

· Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

· Actively promote the Hollywood values.

· Live the values and lead as an example to other team members.

What You’ll Need:

• Diploma/Degree- advantageous
• 1-2 Years in Gambling Industry

What We’re Looking For

• Attention to Detail: High level of accuracy and attention to detail in the completion of tasks, with excellent organisational and time management skills. Showing concern for all aspects of the job; accurately checking and following processes and tasks; maintaining responsibility over tasks and ability to identify irregularities.
• Collaborative: Works seamlessly with management and other team members with the ability to coordinate projects and work teams.
• Adaptable: Handles multiple tasks with fast turnarounds with professionalism. Ability to work under pressure and adapt to changing demands.
• Communication: Strong interpersonal and communication skills.
• Business Acumen: Understanding main business drivers to impact on decision making; demonstrating financial awareness; controlling costs and thinking in terms of profit, loss and added value.
• Communication Skills: Ability to communicate effectively in the English language, both verbally and in writing with team members and management. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to read and understand information and ideas presented in writing.
• Proactive: Should be proactive in all aspects. Goal and deadline driven with the ability to see out tasks until completion.
• Problem Solving: Identify, analyses, organize and solve problems and issues in a timely and effective manner. Anticipate problems, identify root causes and take corrective action. A proactive problem-solver who thrives under pressure and takes initiative.
• Accountability: Follows through and delivers results despite obstacles. Admits errors and takes corrective action to avoid repetition. Approaches own work with dedication and a high sense of responsibility.
• Service Excellence: Primary focus of one’s actions. Follows up on requests timeously to ensure that the final product or service meets expectations.

Why You'll Love Working Here

• Dynamic Environment: Be part of a vibrant team at one of Kwa Zulu Natal’s most iconic venues.
• Innovation at the Forefront: Work with the latest technology in a fast-paced, exciting environment.
• Career Growth: We believe in nurturing talent and offering opportunities for growth and development.

Ready to Join the Adventure

If you’re passionate about betting and want to be part of a vibrant, ever-growing team, we’d love to hear from you.

Disclaimer

If you do not receive feedback within four (4) weeks of the closing date, please consider your application unsuccessful. Only shortlisted candidates will be contacted. The company reserves the right to not fill the position should a suitable candidate not be found.

Application Question(s):

• What is your current salary ?
• What is your expected salary ?
• What is your notice period ?

Experience:

• Gambling industry: 1 year (Preferred)

Work Location: In person