BI Analyst
Nedbank
Johannesburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Purpose
To determine tactical and operational business insights through analysing business processes, analysing data flows, defining measurement goals and storyboarding.Job Responsibilities
- Provide input into the business and enterprise BI requirements and then conduct research to understand industry best practice for value and insight's by applying advance analytics.
- Produce the high quality, insights outputs including dashboards, reports and analytical solutions that support strategic decision making.
- Translate complex data into clear, actionable insights through effective data storytelling and visualisation
- Design and maintain governed semantic data models to enable scalable self-service analytics
- Enable business users to independently access, interpret and use data effectively
- Drive adoption of self-service BI through documentation, best practices and stakeholder support
- Provide input into data architecture to ensure solutions are scalable and fit-for-purpose for analytics
- Oversee the development of the solution by collaboration with BI Developers, Architects, modellers and business in accordance with the requirements and obtain SAF approval where necessary
- Build collaborative cross functional relationships by assisting clients with resolutions of technical issues enterprise wide
- Ensure work is completed asper the agreed SLA and OLA 's
- Gather and document business requirements by facilitating information gathering sessions with the customer
- Produce a conceptual and a logical model and dataflow diagram of the business processes for enterprise processes
- Perform data mining techniques, to understand the attributes needed to obtain the measurement goals.
- Create data mapping document to relate the data to the business requirements
- Prototype the feasibility of the solution to guide business on the requirements
- Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing
- Ensure compliance by adherence to Enterprise data standards; policies and procedures throughout the development lifecycle
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
- Identify opportunities to leverage AI and advanced analytics to enhance insights
- Apply AI-enabled tools and techniques (e.g. predictive analytics, anomaly detection, automation of insights)
- Partner with analytics and engineering teams to support implementation of AI-driven use cases Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees Essential Certifications
- Microsoft Certified Solutions Expert (MCSE): Business Intelligence
- Microsoft Fabric Certification
Certification in a specific BI Tool (e.g. Power BI Preferred Certifications
- Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. Minimum Experience Level
- 7 years’ plus experience
- Deep knowledge of machine learning, statistics, optimization or related field.
- Experience with R, Python, Matlab is required, programming in C, C++, Java.
- Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
- Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
- Attitude to thrive in a fun, fast-paced start-up like environment Technical / Professional Knowledge
- BI Tools (Advanced)
- Managing business Meta Data advanced
- DAX understanding intermediate
- Data Virtualization understanding advanced
- Data Visualization design and build advanced
- Design Thinking advanced
- Database Query advanced
- Business writing skills (intermediate)
- Data analysis Advanced
- Research methodology advanced
- Data Modelling - intermediate
- Data Ethics basic
- Data mining intermediate
- Data profiling - intermediate
- Data story telling -advanced
- Business analysis methodology intermediate
- Domain knowledge advanced Behavioural Competencies
- Applied Learning
- Building Partnerships
- Building Customer Relationships
- Quality Orientation
- Execution
- Technical/Professional Knowledge and Skills
- Influencing
- Please contact the Nedbank Recruiting Team at +27 860 555 566
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Found on Indeed · Posted 3 days ago
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