JobsZA
Back to Johannesburg jobs

BI Analyst

Nedbank

Johannesburg, Gauteng

Salary not listedFull-time · Posted 3 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Purpose

To determine tactical and operational business insights through analysing business processes, analysing data flows, defining measurement goals and storyboarding.Job Responsibilities

  • Provide input into the business and enterprise BI requirements and then conduct research to understand industry best practice for value and insight's by applying advance analytics.
  • Produce the high quality, insights outputs including dashboards, reports and analytical solutions that support strategic decision making.
  • Translate complex data into clear, actionable insights through effective data storytelling and visualisation
  • Design and maintain governed semantic data models to enable scalable self-service analytics
  • Enable business users to independently access, interpret and use data effectively
  • Drive adoption of self-service BI through documentation, best practices and stakeholder support
  • Provide input into data architecture to ensure solutions are scalable and fit-for-purpose for analytics
  • Oversee the development of the solution by collaboration with BI Developers, Architects, modellers and business in accordance with the requirements and obtain SAF approval where necessary
  • Build collaborative cross functional relationships by assisting clients with resolutions of technical issues enterprise wide
  • Ensure work is completed asper the agreed SLA and OLA 's
  • Gather and document business requirements by facilitating information gathering sessions with the customer
  • Produce a conceptual and a logical model and dataflow diagram of the business processes for enterprise processes
  • Perform data mining techniques, to understand the attributes needed to obtain the measurement goals.
  • Create data mapping document to relate the data to the business requirements
  • Prototype the feasibility of the solution to guide business on the requirements
  • Ensure quality of output and alignment to requirements by conducting / coordinating unit; integration and user acceptance testing
  • Ensure compliance by adherence to Enterprise data standards; policies and procedures throughout the development lifecycle
  • Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit
  • Share knowledge and industry trends with team and stakeholders during formal and informal interaction
  • Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations
  • Identify opportunities to leverage AI and advanced analytics to enhance insights
  • Apply AI-enabled tools and techniques (e.g. predictive analytics, anomaly detection, automation of insights)
  • Partner with analytics and engineering teams to support implementation of AI-driven use cases Essential Qualifications - NQF Level
  • Advanced Diplomas/National 1st Degrees Essential Certifications
  • Microsoft Certified Solutions Expert (MCSE): Business Intelligence
  • Microsoft Fabric Certification

Certification in a specific BI Tool (e.g. Power BI Preferred Certifications

  • Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist. Minimum Experience Level
  • 7 years’ plus experience
  • Deep knowledge of machine learning, statistics, optimization or related field.
  • Experience with R, Python, Matlab is required, programming in C, C++, Java.
  • Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
  • Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
  • Attitude to thrive in a fun, fast-paced start-up like environment Technical / Professional Knowledge
  • BI Tools (Advanced)
  • Managing business Meta Data advanced
  • DAX understanding intermediate
  • Data Virtualization understanding advanced
  • Data Visualization design and build advanced
  • Design Thinking advanced
  • Database Query advanced
  • Business writing skills (intermediate)
  • Data analysis Advanced
  • Research methodology advanced
  • Data Modelling - intermediate
  • Data Ethics basic
  • Data mining intermediate
  • Data profiling - intermediate
  • Data story telling -advanced
  • Business analysis methodology intermediate
  • Domain knowledge advanced Behavioural Competencies
  • Applied Learning
  • Building Partnerships
  • Building Customer Relationships
  • Quality Orientation
  • Execution
  • Technical/Professional Knowledge and Skills
  • Influencing

- Please contact the Nedbank Recruiting Team at +27 860 555 566

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 3 days ago

More customer service and similar jobs in Johannesburg

Debt Collector Call Centre

Confidential

Johannesburg, GautengYesterday

R5K - R5K/mo

Sales Manager: Government & Public Sectors

Karen Tupper Recruitment

Johannesburg, GautengYesterday

R46K - R46K/mo

Business Development Manager (Freight & Logistics)

Confidential

Johannesburg, Gauteng2 days ago

R25K - R25K/mo

Management Accountant

Confidential

Johannesburg, Gauteng2 days ago

R50K - R50K/mo

Get jobs on WhatsApp (free)

New jobs every morning. No spam.

Follow on WhatsApp