Billing Specialist
Kaelo
Randburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Company Description
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
Job Description
The Billing Specialist is required to provide support in respect of end-to-end billing processes. They are responsible for the reconciliation and maintenance all Debtor accounts, ensuring accurate billing and 100% collection. Attending to and resolving all internal and external queries.
KEY OUTCOMES (not limited to) Level 4 and 5 process elements
Bill Clients:
Invoice corporate clients for services offered ensuring they are billed correctly and in accordance with predefined quality assurance processes and standards
Assist with the preparation of broker commission statements and the distribution thereof
Follow up on outstanding payments in a professional manner
Manage Payments Received:
Allocate all payments received on the Bank statement to the correct client accounts
Reconcile Membership:
Reconcile billing invoice and client payment schedule
Reconcile monthly staff lists from corporate clients
Reconcile and allocation of monthly payments
Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services
Manage Queries:
To ensure that all billing queries are attended to timeously and accurately
Respond to escalated queries
Manage Reporting:
Generate and prepare monthly reports
Run corporate and broker reports
Continuously Improve:
Continually contribute to existing processes and procedures to enhance effectiveness, efficiency and performance cost control
Identify problems relating to system errors and escalate to relevant department
Qualifications SPECIAL REQUIREMENTS
Accuracy and attention to detail
Operate with integrity (high ethics)
Customer centricity
Ability to take initiative and work both in isolation and be a team player
PERSON DETAILS: WORK EXPERIENCE
REQUIRED
Credit control and Billing experience
Reconciliation experience
PREFERRED
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Matric
PREFERRED
Health Insurance Industry
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Computer literate
Microsoft Access
Mathematical competence
Analytical
PREFERRED
Additional Information Personal Attributes
- Accountability
- Action Orientated
- Collaborative
- Communication Skills
- Simple Writing Skills
- Manages Complexity
- Problem Solving Skills
- Creative Thinking
- Decision Making SKills
- Efficient and Effective Mindset
- Financial Acumen
- Planning and Organisation
- Resilient and adaptive
- Resourcesful
- Signancance and values orientated
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Randburg?
Many customer service roles in Randburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday