Bookings Partner

We’re Hiring!

Bookings Partner

Permanent, Full Time (Including Weekends)

Woodstock, Cape Town

Salary: R22 500

Working Hours: Shifts between 06:00 – 00:00, Monday to Sunday (rotation basis)

Do you enjoy delivering great customer service and working in a fast-paced, people-focused environment?

We’re looking for a Bookings Partner to join our team and help coordinate healthcare bookings, ensuring the right professionals are matched to the right shifts at the right time.

Acacium Group is a leading global healthcare delivery partner, improving people’s lives through expert healthcare, social care and life sciences. As part of the Group, Bank Partners supports healthcare organisations with flexible workforce solutions that help maintain safe and effective care delivery.

About the Role

In this role, you will:

• Proactively contact healthcare professionals to confirm availability and match them to priority shifts
• Build strong relationships with healthcare workers to drive engagement and future availability
• Support the fulfilment of bookings to ensure service levels are consistently met
• Work closely with internal teams to understand demand and priority areas
• Manage shared inboxes and respond to queries from clients and candidates
• Maintain accurate data and ensure high levels of attention to detail
• Provide updates on booking progress, challenges, and performance

This is a role where your energy, organisation, and people skills will make a real impact.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Experience in a customer service or call centre environment
• Ability to manage a high volume of calls and queries
• Strong communication skills (written and verbal)
• Good attention to detail and accuracy
• Ability to manage a busy and varied workload
• Confidence using Microsoft Office (Outlook, Excel and Word)

Bonus (but not required): Experience in scheduling, recruitment, or healthcare environments

Why Join Us?

• Be part of a global organisation making a real difference in healthcare
• Work in a supportive and collaborative team environment
• Gain exposure to international healthcare operations
• Opportunities to learn, grow, and develop your career

Your Benefits

We offer a dynamic workplace with a wide range of benefits, rewards, and career development opportunities, including:

• Career growth and development – tools, guidance, and support to help you succeed
• Regular events and incentives, locally and across the group
• Regular incentives and recognition for top performers
• Group Risk benefits (Life Insurance, Funeral & Disability Cover, Critical Illness)
• Medical aid contribution after 3 months employment
• Provident fund after 6 months employment

Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company — it is at the heart of our value of Putting People First. We actively encourage applications from all backgrounds and communities.

Employment Equity Statement:

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.