Branch Administrator - PE

ROLE PROFILE

Job Title:

Branch Administrator: PE

Reports to:

The Senior Branch Administrator

Department:

Branch Sales (PE)

Location:

Port Elizabeth

PURPOSE OF THE ROLE

The Branch Administrator is responsible for supporting the day-to-day operations of the branch through effective administration, customer service, stock coordination, and logistics management. Working closely with the Storeman, Sales Rep and Senior Branch Administrator, the role ensures accurate stock control, timely order processing, and efficient delivery coordination

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RESPONSIBILITIES / ACCOUNTABILITIES

Key Responsibilities

• Greet and attend to customers promptly and professionally
• Telephone calls to be answered promptly
• Achieve sales/GP target set out Monthly
• Maintain up-to-date knowledge of products, pricing and promotions
• Keep records of pipelines and close rate
• Upsell and cross-sell products where appropriate
• Invoicing orders and communicating clearly to customer/Rep with progress of order
• Checking orders when handing stock over
• The handling of telephonic queries and quotations that needs to be e-mailed
• Always keeping a clean and tidy working environment
• Follow up on back orders and co -ordinate stock
• Ensure CODs are paid before invoicing and releasing stock on COD accounts

*Please note this job description is not exhaustive nor limited to the details contained within*

Minimum Requirements

Minimum Requirements

• Grade 12 / Matric.
• 2-3 years' experience in administration or a branch environment.
• Good computer skills, including Microsoft Office.
• Experience on SAP or ERP system

Skills and Competencies

Key Competencies

• Administrative management and document control
• Customer service and client relations
• Verbal and written communication skills
• Planning, organising, and prioritising workload
• Attention to detail and accuracy
• Financial administration and cash handling
• Invoice processing and reconciliation
• Stock control and inventory management
• Data capturing and record keeping
• Computer literacy (Microsoft Office and business systems)
• Problem-solving and decision-making
• Time management and deadline adherence
• Teamwork and collaboration
• Accountability and reliability
• Compliance with company policies and procedures
• Confidentiality and information management
• Ability to work under pressure
• Initiative and proactive approach to tasks
• Professionalism and integrity
• Health and safety compliance awareness
• Report preparation and administrative reporting
• Telephone etiquette and reception management
• Process improvement and operational efficiency
• Adaptability and flexibility within a branch environment

Personal Attributes

• Reliable and dependable
• Professional and courteous
• Detail-oriented and accurate
• Proactive and takes initiative
• Customer-focused
• Honest and maintains confidentiality

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.