Branch Administrator

JOB SPECIFICATION – BRANCH ADMINISTRATOR

Workerslife Direct is a wholly owned subsidiary of the Workerslife Group of Companies - An employment opportunity as a Branch Administrator currently exists within Workerslife Direct in the Upington Branch.

1. PURPOSE OF THE JOB

To provide information and administrative support to the Branch, stake holders and

prospective customers. This will include all administrative, systems and clerical/secretarial support. This will involve developing and maintaining systems for the efficient running of the Branch.

2. MINIMUM REQUIREMENTS FOR THE POSITION

• Diploma and/or relevant qualifications.
• Business Management, Marketing, or related tertiary qualification advantageous
• 2 – 3 years’ experience in Financial services
• Clear ITC
• Clear criminal record
• RE 5 Qualification (a must)
• Proven experience in administrative functions
• Ability to communicate at all levels
• Excellent writing and communication skills
• Computer literacy
• Good interpersonal skills
• Knowledge in Short and Long Term insurance
• Financial advice and intermediary services.

3. COMPETENCIES

• Query Resolution: Skill in handling complex client complaints and resolving policy issues professionally.
• Professional Communication: Clear, empathetic verbal and written communication with retail financial clients.
• Stakeholder Liaison: Ability to act as a reliable bridge between financial advisers, compliance officers, and head office.
• Service Orientation: Dedication to delivering high-quality, welcoming service to walk-in
• Uncompromising Integrity: High ethical standards necessary for handling sensitive client funds and personal data.
• Attention to Detail: Absolute accuracy under pressure when dealing with financial transactions and legal contracts.
• Time Management: Ability to multi-task, prioritize high-value tasks, and meet strict regulatory deadlines.

4. CONTENT OF THE JOB

• To provide secretarial support and a range of administrative tasks
• Screening telephone calls and handling enquiries
• Organising the Branch Manager’s diary and dealing with letters and emails
• Arranging of all the Branch meetings and taking minutes in those meetings
• Receiving and looking after the Branch visitors and attending to all their queries
• Dealing with accounts and the Budget
• Assist the Regional Manager in giving support to sales representatives.
• HR Assistance: Track staff attendance, process leave forms, and coordinate local onboarding for new hires.

Send applications to [email protected] +27 (0) 12 305 7400 for the attention of HR Support.

Protection of personal information: By submitting an application you consent to the processing of your personal information by the Workerslife Group for recruitment purposes, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Information will be used solely to assess your suitability for this position, will be stored securely and will be retained only for as long as is necessary for that purpose, after which it will be destroyed. Applicants have the right to access, correct or object to the processing of their personal information. For queries regarding the processing of personal information, please contact the Information Officer at the details above.

For further enquiries you may contact HR department at (012) 305 7400. For more information about Workerslife, please visit www.workerslife.co.za Closing date for applications is end of business on 13 July 2026.

Work Location: In person