Branch Team LeaderExpired
Standard Bank
Other, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Overview Business Segment: Personal & Private Banking Company: Standard Bank of South Africa Location: ZA, Western Cape, Cape Town, Standard Bank Lansdowne Cashless Branch, Lansdowne Service Centre Kanarie &, Lansdowne Road Job Type: Full-time Job Ref ID: 80405185A-0002 Date Posted: 7/30/2026 Save Job Apply Now Job Description This is a branch-based leadership role responsible for overseeing the effective functioning of a Point of Representation (POR) within Personal and Private Banking. The role focuses on driving sales and service performance, ensuring operational excellence, maintaining strong risk and compliance standards, and leading a high-performing frontline team to deliver a consistent and client-centric banking experience.
Key Responsibilities:
- Lead and manage a team to deliver sales, service and client experience objectives while building a high-performance culture
- Drive branch financial performance by identifying opportunities to grow revenue, deepen client relationships and increase product uptake
- Oversee daily branch operations, including cash handling, security, transactions and process adherence, to ensure efficiency and control
- Monitor, manage and mitigate risk by ensuring compliance with regulatory, audit and internal policy requirements
- Analyse branch performance data, identify gaps and implement improvements across people, processes and systems to meet customer demand Qualifications
- Diploma or Advanced Certificate (NQF6 FAIS recognised qualification) in Banking, Finance, Business Management or a related field
- FAIS Representative status
Minimum Experience:
- 3 to 4 years’ experience in a frontline banking environment, with strong exposure to sales, service delivery and client engagement
- Proven experience leading or coordinating a frontline team to deliver on sales, service, operational and client experience objectives
- Experience managing team performance, coaching and development, while supporting people processes in partnership with Human Capital
- Strong working knowledge of branch operations, risk controls, compliance requirements, cash handling and banking processes
Behavioural Competencies:
- Adopting Practical Approaches, Following Procedures and Producing Output
- Articulating Information, Convincing People and Understanding People
- Challenging Ideas, Exploring Possibilities and Generating Ideas
- Directing People and Making Decisions
- Providing Insights
Technical Competencies:
- Application and Submission Verification,
- Customer Acceptance and Review
- Banking Process and Procedures
- Customer Understanding
- Product Knowledge Additional Information Save Job Apply Now Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 2 weeks ago