Broker Claims Administrator

Purpose of the job:

• To engage with external customer’s brokers and suppliers with regards to tracking and processing of insurance claims and other related administration, in accordance with policy wording rules compliance modelling

Qualification - not negotiable

• Matric/Grade 12
• Minimum of 120 FAIS credits or an NQF 5 qualification in Short Term Insurance
• Minimum of 3 years’ Short term (domestic and commercial lines) claims experience essential

Qualification and Experience - advantageous

• RE5

Knowledge, Skills and Behavioural attributes/ Requirement:

• Proficient in industry-standard insurance policies.
• Strong independent work ethic with accountability to meet KPI targets.
• Be able to work efficiently and accurately to meet deadlines.
• Good command in English with excellent communication skills, verbal and written.
• Computer literate and proficient in Microsoft Excel
• High attention to detail.
• Able to work under pressure.
• Have effective time management skills and be able to work independently.
• Able to remain focused and think logically in pressurized situations.
• Have strong reporting skills.
• People orientated.

Primary Responsibilities:

• Assessing short term claims received
• Appointment of assessors/loss adjusters
• Authorization of claims
• Maintaining a good working relationship with all the externals service providers
• Panel beater authorizations for approved motor claims
• Attending to emails, incoming calls, broker queries etc
• Preparation of repudiation and/or no cover letters for sign off
• Attend to the speedy claims payments
• Closing of claims on all the systems
• Updating all the relevant and required registers such as salvage, repudiation, TCF etc
• Ad Hoc administration as required
• Liaising with other internal company departments such as underwriting and finance

Work Location: In person