BSP Refunds Administrator

Our Club Travel team is looking for a Junior BSP Refunds Administrator to join the team!

About the Role

As a Junior BSP Refunds Administrator, you will process refunds and EMD refunds as requested by consultants. The ideal candidate is detail-oriented, customer-focused, and thrives in a dynamic environment.

(This role is planned to be based in Century City)

Duties & Responsibilities (but not limited to)

• Processing refunds on BSP Link and the GDS system daily.
• Ensuring accurate refund values to minimize ADMs resulting from errors.
• Applying the correct cancellation penalties to each refund.
• Issuing credit notes for processed refunds.
• Responding to refund queries submitted via the Ourweb within 24 hours.
• Following up on refunds submitted via BSP Link .
• Providing support to the BSP Department as and when required.

Skills, Experience & Qualifications

• Education: Minimum National Senior Certificate or relevant Travel and Tourism NQF4 qualification.
• Experience: Minimum 3 years relevant experience.
• Strong fares knowledge and understanding of airline ticketing rules is essential.
• GDS Amadeus - advanced.
• Knowledge of automated refund calculations and processing refunds on BSP Link.
• Excellent attention to detail and accuracy.
• Strong communication skills in English.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• Team player with good organisational skills.
• Investigative nature
• Proactive in role

About the Team

The BSP Team serves to support the ClubTravel B2B business, assisting our franchise partners with travel-related queries, and aiming for speedy resolution. This role involves managing franchise client interactions across various channels to ensure a high-quality, error-free service.

Due to high volumes, candidates must be able to work under pressure and manage competing priorities while maintaining attention to detail and service excellence.