Bubble Tea Store Manager Cape Town

Royal Tea is a leading bubble tea brand in South Africa, which began its journey in 2017, aiming to introduce contemporary Chinese tea culture to South Africa.

Our curated menu presents an authentic selection of tea based beverages made from high grade, fresh ingredients; from classic bubble tea to refreshing fruit infused green teas. We also offer a selection of specialty cakes, desserts and soft serve ice-creams.

We are looking for an experienced store manager to join our team!

Key responsibilities:

Primary (this is what you do 80% of the time)

· Leadership/Management

-Motivate and guide the team to see and understand the vision of Royal Tea, and to make sure that they are doing what is required to achieve that vision

-Lead the team by good example

-Understanding of and proactive to, the operational requirements of the company through problem solving and decision making skills.

-Ensure the staff are working together in a consistent and cohesive fashion.

· Sales

-Making sales

-Making sure the staff have the knowledge and skill to close their sales

-Motivating the team to reach their daily, weekly, and monthly sales targets.

· Customer Service

Making sure the team is working together to provide the best customer service.

Handle customer feedback/complaints and requests

Educate the customers with knowledge of our brand and products

Maintain good relationship with customers, being prepared to answer all their questions.

· Communication

-Effective decision making

-Communication with the directors

-Communication with staff

Secondary (This is what you do 20% of the time to support your team to achieve their primary and secondary goals)

· Operations:

-Making sure the team sign the daily checklist

-Accurately finalise and check the cash-ups

-Maintain the hygiene standard of the shops, making sure the ingredients are fresh to be served to customers

-Be in touch with repairmen if anything needs to be fixed in the shop.

· Administration:

-Supervise stock take, stock control and purchasing of stock;

-Make sure the money out receipts are sent to the company whatsapp group.

Requirements:

1. At least 3 years full time store manager's experience in a cafe or similar industry;

2. Fluent in English

3. Positive personality

4. SA citizen or have valid working visa.

5. Must have own vechicle

Job Type: Full-time

Pay: R12 000,00 - R15 000,00 per month

Application Question(s):

• Do you have your own reliable vehicle and driving license?

Experience:

• working as a store manager: 3 years (Required)

Work Location: In person