Business Analyst

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!Business Analyst

Join the Miway Actuarial department where we have started a centralised function which oversees internal commission payments. This is an exciting opportunity for anyone looking to join us on this journey to optimise the way we incentivise our commission earning staff members to achieve optimal results cost-effectively. This opportunity is aimed at individuals who are comfortable to challenge the status quo and create and maintain commission structures with a data driven approach.What will make you successful in this role? Minimum Qualification Required

• Bachelor’s degree in Actuarial Science or related field

Minimum Experience

• 2 Years in a related field
• Experience designing and maintaining call centre commission structures

Deliverables include, but will not be limited to

• Understand the current team dynamics, measures of performance and drivers of commission payments.
• Analyse remuneration data and enhance current commission structures to optimize performance and cost efficiency.
• Produce monthly reports on total staff remuneration in relation to value add of function to our business.
• Commission forecasting and daily agent and manager reporting views.
• Improve standardisation of commission mechanisms across different business units.
• Automation of commission calculations.
• Quantify and track cost savings from implemented commission changes.
• Communicate commission models and insights to non-technical stakeholders. Competencies Required

We are looking for a talented individual who possesses a unique blend of skills and qualities to thrive in this dynamic role:

• Learning agility and resourcefulness: The kind of person that says: “I don’t know how, but I’ll figure it out.” You have the ability and willingness to learn from experience and then apply that learning to perform successfully in new or first-time situations. You often do research to help find quick and clever ways to overcome difficulties.

• Resilience: You are not afraid to experiment with new ideas or solutions and have the capacity to recover quickly from setbacks.

• Analytical and Critical Thinking: A naturally curious individual who enjoys delving deep into data, you are adept at analysing complex information, identifying patterns, and making data-driven decisions.

• Attention to Detail: You have a keen eye for detail, ensuring accuracy and precision in all your work.

• Programming Skills: Proficiency in programming languages and platforms such as SQL Server, Oracle, Python, or R is required. This skill set will aid in developing and maintaining our tools and models.

• Agility and Adaptability: The ability to adapt to changing business needs and priorities is vital. You should be agile and flexible, capable of shifting focus in response to evolving business requirements.

• Collaborative and Independent Work Ethic: While you should be capable of working autonomously, demonstrating self-motivation and initiative, you must also be an effective team player, able to collaborate with colleagues and contribute to group projects.

• Communication Skills: Strong verbal and written communication skills are essential for liaising with various stakeholders, explaining complex ideas clearly, and documenting work processes. Work location

The Miway Actuarial team is based primarily in Kosmosdal, Centurion with visits to a call centre in Johannesburg.Knowledge and Skills Business and Data Analysis Business processes and management of budget Project Management Project and resource management Business Processes and business requirements definitionPersonal Attributes Interpersonal savvy - Contributing independently Decision quality - Contributing independently Plans and aligns - Contributing independently Optimises work processes - Contributing independentlyBuild a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Core Competencies Being resilient - Contributing independently Collaborates - Contributing independently Cultivates innovation - Contributing independently Customer focus - Contributing independently Drives results - Contributing independentlyTurnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.**Deadline to apply: 31 July 2026.**Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.