Business Analyst

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s

About the Role

Unifi Africa is seeking a detail-oriented and inquisitive Business Analyst to support product development across all domains. In close collaboration with Product Owners and business stakeholders, you’ll help bridge business needs and technical delivery—ensuring we build impactful, user-focused products across South Africa, Zambia, Uganda, and Kenya.

This is a hands-on, cross-functional role ideal for someone who enjoys unpacking complex systems, translating business challenges into clear requirements, and supporting execution with solid documentation, analysis, and solution design. You’ll gain exposure to the full spectrum of our microlending business—from credit and collections to client acquisition, onboarding, and system integrations.

Responsibilities

• Collaborate with Product Owners to understand, generate, and document business requirements through workshops, interviews, and analysing relevant data.
• Assist in creating solution design documents, user stories, wireframes, and process flows to support software development.
• Analyse current state processes and contribute to designing future state solutions that enhance customer experience and operational efficiency.
• Define and maintain business rules and configuration parameters across various product areas and systems.
• Facilitate alignment between cross-functional teams—including development, credit, data, and operations—to ensure shared understanding of scope and objectives.
• Support testing and validation by preparing test cases and verifying functionality against business requirements.
• Contribute to backlog grooming and sprint planning, ensuring requirements are clearly defined and development-ready.
• Maintain structured documentation and internal knowledge bases (e.g., Confluence, Google Sites) to support team alignment and institutional knowledge.

Requirements

• Bachelor’s degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 2–5 years of experience in business analysis, product support, or functional consulting—ideally within the financial services or technology sectors.
• Solid understanding of business process analysis, requirements discovery, and documentation best practices.
• Familiarity with Agile methodologies and experience working in cross-functional teams.
• Proficient in SQL for data extraction, analysis, and validation to support business and technical solutions.
• Strong communication and stakeholder engagement skills, with the ability to simplify complex information.
• Skilled in tools such as Jira, Confluence, Miro, Google Sheets, or equivalent platforms.
• Highly detail-oriented, self-motivated, and methodical in approach to problem-solving.
• Experience in the African financial services landscape is a plus.
• Passionate about working in a fast-paced, mission-driven environment focused on financial inclusion.