Business Consultant / Functional Support (ERP Systems)

Business Consultant / Functional Support (ERP Systems)

Company: Agility Projects & Consulting (Pty) Ltd
Position: Business Consultant / Functional Support (ERP Systems)
Location: Gauteng, South Africa (Hybrid/Client Site)
Employment Type: Fixed-Term Contract (Tender-Based Assignment)
Closing Date: Open Until Filled

About the Role

Agility Projects & Consulting (Pty) Ltd is seeking a suitably qualified and experienced Business Consultant / Functional Support Specialist to provide business analysis, functional support, implementation, maintenance, optimization, and user support services for Enterprise Resource Planning (ERP) systems within municipal and enterprise environments.

The successful candidate will work closely with business stakeholders, technical teams, and end-users to ensure the effective implementation, support, enhancement, and optimization of ERP solutions and associated business processes.

Minimum Mandatory Requirements

Applicants must meet all the following requirements:

• National Diploma in Information Technology (NQF Level 6) or an equivalent qualification.
• Minimum five (5) years’ experience in IT Business / Functional Support.
• Demonstrated experience in business process analysis and enterprise application support.
• Experience supporting ERP systems and enterprise business applications.
• Strong stakeholder engagement and business analysis skills.

Advantageous Experience

Experience in one or more of the following will be advantageous:

• Enterprise Resource Planning (ERP) systems
• Microsoft Dynamics 365
• Oracle Applications
• Solar ERP
• SAP
• Financial Management Systems
• Payroll Systems
• Procurement and Supply Chain Management Systems
• Business Process Management
• Business Intelligence and Reporting Solutions
• Municipal Systems
• Change Management
• User Acceptance Testing (UAT)
• Training and Skills Transfer

Key Responsibilities

The successful candidate will be responsible for:

• Conducting business process analysis and requirements gathering.
• Providing functional support for ERP and enterprise applications.
• Assisting with ERP implementation, configuration, and optimization.
• Facilitating user acceptance testing and business validation processes.
• Supporting incident, problem, and change management processes.
• Preparing functional specifications and business documentation.
• Providing end-user support and troubleshooting services.
• Developing and maintaining user manuals, SOPs, and training materials.
• Conducting user training and knowledge transfer sessions.
• Supporting business process improvement initiatives.
• Liaising with technical teams, vendors, and business stakeholders.
• Ensuring compliance with service level agreements (SLAs).

Required Supporting Documents

Applicants must submit:

• Detailed Curriculum Vitae (CV).
• Certified copy of South African ID or valid passport.
• Certified copies of qualifications.
• SAQA accreditation certificate (for foreign qualifications).
• Valid work permit (for foreign nationals).
• Professional certifications (if applicable).
• Contactable references.

Preferred Attributes

• Strong business and analytical skills.
• Excellent stakeholder management abilities.
• Strong communication and presentation skills.
• Excellent problem-solving capabilities.
• Ability to work independently and in multidisciplinary teams.
• Strong documentation and reporting skills.
• Ability to work under pressure and meet deadlines.

Application Process

Interested candidates should submit their application and supporting documentation to:

Agility Projects & Consulting (Pty) Ltd
[email protected]

Reference: Business Consultant / Functional Support

Mandatory Tender Requirement:

• National Diploma in Information Technology (NQF Level 6) or equivalent qualification
• Minimum five (5) years’ experience in IT Business / Functional Suppor

Work Location: Hybrid remote in Gauteng, Gauteng (City of Johannesburg)