Business IT Operations Specialist

Business IT Operations Specialist – Sub-Saharan Africa (SSA)

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

We're looking for a highly organized, proactive, and collaborative Business IT Operations Specialist to join our SSA Regional Office and play a key role in supporting and coordinating Business IT operations across Sub-Saharan Africa. This role profile and the DHL Employee Value Proposition emphasize growth, inclusion, operational excellence, and regional IT coordination.

If you thrive in a fast-paced, multi-country environment and enjoy driving governance, project coordination, reporting, and continuous improvement, this could be your next career opportunity.

Why Join DHL Express?

We Grow Together

Join a global organization where you can develop your career, expand your expertise, and work on impactful regional and global initiatives. We offer opportunities to build skills, embrace new challenges, and contribute to the future of logistics and technology.

We Care

At DHL Express, we foster a culture of respect, trust, safety, and belonging. We celebrate Diversity, Equity, Inclusion, and Belonging and encourage every employee to bring their authentic self to work.

We Deliver the Difference

Your contributions matter. You'll have the opportunity to influence regional IT operations, support strategic transformation initiatives, and help shape the future of technology across Sub-Saharan Africa.

The Role

As the Business IT Operations Specialist, you will act as a key link between Global IT leadership, Regional IT leadership, Country IT teams, business stakeholders, and external partners to drive visibility, alignment, and operational effectiveness across the region.

You will be responsible for ensuring IT initiatives are governed, tracked, communicated, and executed effectively while supporting countries in delivering against regional and global priorities.

Key Responsibilities

IT Governance & Operations

• Utilize the Country Business IT (CBIT) process as the primary framework for regional IT governance and coordination.
• Drive consistency and operational discipline across SSA IT activities.
• Coordinate governance routines, status updates, action tracking, and stakeholder follow-up.

Project & Program Coordination

• Support the delivery of regional IT projects and initiatives.
• Track milestones, risks, issues, and action plans.
• Coordinate strategic programs including:
• • Digital & AI initiatives
    • IT Cost Optimisation Program (IT COP)
    • Talent and capability development programs
    • Continuous improvement initiatives
    • Identity & Access Management routines

Reporting & Executive Communication

• Develop executive-ready presentations and leadership reporting packs.
• Prepare dashboards, scorecards, performance reports, and country review materials.
• Consolidate regional updates and provide concise management summaries.

Cost & Vendor Management

• Support telecom and IT operational cost management activities.
• Monitor IT recharges and optimisation opportunities.
• Coordinate supplier, contract, and service-level follow-up activities.

Compliance & Continuous Improvement

• Support audit, compliance, security, and governance requirements.
• Coordinate evidence collection and reporting obligations.
• Identify process improvements and promote best practices across countries.

What You'll Bring

Qualifications

• Degree or qualification in Information Technology, ICT, Business Management, Commercial Studies, or a related discipline.
• Project Management certification and/or ITIL exposure will be advantageous.

Experience

• 5–10 years' experience in:
• • IT Operations
    • Business IT
    • IT Service Management
    • Program and Project Coordination
    • Regional or multi-country IT environments
• Experience within logistics, express, transportation, or similarly complex international organisations will be advantageous.
• Demonstrated experience preparing executive presentations, reports, dashboards, and management packs.

Technical & Professional Skills

• Strong understanding of IT operations and governance frameworks.
• Proven project and programme coordination capabilities.
• Advanced PowerPoint and Excel skills.
• Experience interpreting dashboards and reporting tools.
• Strong analytical and problem-solving skills.
• Commercial and cost management awareness.
• Excellent stakeholder engagement and communication skills.

Languages

• Fluent English is essential.
• French and/or Portuguese would be advantageous.

What Success Looks Like

In this role, you will:

• Deliver accurate and timely leadership reporting.
• Improve visibility of project and programme performance across SSA.
• Strengthen governance, scorecard, and operational disciplines.
• Increase cost transparency and operational effectiveness.
• Build strong partnerships with regional and country stakeholders.
• Drive continuous improvement across the IT organisation.

Inclusion & Belonging at DHL Express

DHL Express is proud to be an Equal Opportunity Employer. We are committed to building an inclusive workplace where everyone feels respected, valued, and empowered to succeed. We welcome applications from all qualified candidates regardless of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our commitment to Diversity, Equity, Inclusion and Belonging ensures that every individual has the opportunity to make their mark and contribute to our success.

Your application

DHL Express will never request payment or personal/financial information from applicants or employees at any stage of recruitment process. Any such request should be treated as fraudulent. Protect yourself by verifying job offers and communication. Your safety is important to us.

Ready to Make Your Mark?

Join DHL Express and become part of a team that is transforming the future of logistics and technology across Africa.

DHL Express – We Grow Together. We Care. We Deliver the Difference.