Business Process Analyst

Job Advert Summary

Join Woolworths as a Business Process Analyst in a dynamic role based in Cape Town, where you will be responsible for driving process improvement and operational transformation within the Systems & Process team. The role focuses on identifying opportunities to enhance the organisation's workflow and task management platform, WToday, by delivering solutions that enable simple, efficient, and innovative business processes. Working closely with stakeholders, the role provides ongoing support for business processes through issue resolution, user upskilling, and continuous improvement initiatives.

At Woolworths, you'll be part of a forward-thinking team committed to innovation and operational excellence, working in a collaborative environment that values your expertise and growth. Take this opportunity to contribute to a leading company renowned for its commitment to quality, integrity, and customer focus. Apply now to make an impact and grow your career with Woolworths.

Minimum Requirements

• Relevant degree/diploma
• Up to 5 years relevant experience (retail store/systems experience)
• Experience with process mapping, data analysis, and process optimization techniques.
• Functional Knowledge of store systems and processes
• Experience with project management methodologies and tools to plan and execute
• Able to understand & define the business problem/need/opportunity
• Able to articulate functional user stories
• Stakeholder engagement & facilitation
• Systemic thinking & analysis and problem solving
• Strong written and oral communication skills
• Problem solving
• Attention to detail
• Knowledge of business process, process modelling & design
• Ability to work in a fast-changing/agile environment
• Good Business Acumen
• Good Communication Skills

Duties and Responsibilities

• Providing support on all business processes escalated by IT & Support Specialists
• Assist the business with addressing changes to the Business Process, Policies and Procedures (PPP)
• Ensure seamless integration of WToday (workflow and task management platform) into existing business processes
• Documenting process flows, use cases, and system requirements for WToday initiatives and projects.
• Supporting change and facilitating the adoption of new processes and technologies.
• Monitors the performance of WToday implementations and process improvements, providing feedback and data-driven insights to the System and Process Manager for decision-making.
• Analyze existing processes to identify opportunities to improve efficiency, scalability, and risk mitigation.
• Designing and implementing optimized workflows to maximize the benefits of WToday platform.

Continuous Improvement

• To be proactive in problem identification (through process analysis) as well as in implementing improvements and enhancements to existing processes and systems.
• Operationalise initiatives and monitor progress against agreed plans to ensure successful adoption into business-as-usual operations
• Identify and communicate risks, impacts and issues timeously to all stakeholders
• Work with the business to understand the business requirements and develop the Business Process, Policies and Procedures (PPP)
• Input into the design, user acceptance testing, training and implementation of new business initiatives or changes to existing systems or processes
• Engage with relevant stakeholders to gain consensus on scope and impact on all cross-functional areas.
• Facilitate brainstorms/workshops with the Business.
• Participate in solution selection and ensure the solution delivers to the business requirements.
• Staying informed about industry trends and best practices related to WToday and business process optimization

Training and Training Material

• Brief the support specialist on training content
• Review training documentation and support training where required

Communication with Stakeholders

• Integration with IT support teams, business users and suppliers to effectively resolve and manage business system and process application problems.
• Drive process excellence by providing leadership and support to business users and key stakeholders
• Collaborate with IT to engage with software vendors, ensuring effective support, maintenance, and delivery of system solutions.
• Work closely with stakeholders to analyse business needs and define WToday system requirements