Butler

Job Advert Summary

The Butler is responsible for delivering an exceptional, personalised guest experience within a luxury villa environment. This role requires a refined attention to detail, anticipatory service, and a strong understanding of fine dining, etiquette, and discreet hospitality. The Butler acts as a key host and service professional, ensuring that every aspect of the villa operation runs seamlessly and reflects the highest luxury standards.

Minimum Requirements

• Flexibility to work irregular hours, including evenings, weekends, and public holidays.
• Valid driver’s licence and confidence in driving when required.
• Ability to reliably travel to and from Hout Bay.
• Proven experience in luxury hospitality, preferably within a high-end villa, lodge, hotel, or private household environment.
• Background in Food & Beverage service or as a professional Butler is essential.
• Formal training or certification in butler services or hospitality is advantageous.
• Exceptional attention to detail and pride in presentation.
• Strong understanding of formal service, etiquette, and luxury hospitality standards.
• Excellent organisational, planning, and time-management abilities.
• Outstanding interpersonal and communication skills, with a calm and professional demeanour.
• Ability to remain discreet, composed, and solution-oriented under pressure

Duties and Responsibilities

• Oversee and manage the day-to-day operations of the villa, ensuring flawless presentation and service at all times.
• Deliver highly personalised, intuitive, and anticipatory service tailored to each guest’s preferences.
• Coordinate and execute formal and informal table settings, fine dining service, and private in-villa dining experiences.
• Liaise with the kitchen, housekeeping, and management teams to ensure smooth service delivery and guest satisfaction.
• Maintain impeccable standards of cleanliness, organisation, and aesthetic presentation throughout the villa.
• Proactively manage guest requests, special occasions, and bespoke experiences.
• Ensure adherence to service standards, etiquette protocols, and brand expectations.
• Handle guest feedback with professionalism and resolve issues discreetly and efficiently.
• Assist with driving duties, errands, and logistics as required.