Buyer
Takealot Group
Cape Town, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
takealot.com, South Africa's leading online retailer, is looking for a highly talented Buyer to join our team in Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.
This position reports to the Divisonal Buying Manager.
Purpose of the role:
To select and purchase merchandise, ensuring the right products are available to meet customer demand and maximize sales and profitability.
Key responsibilities:
- Develop a comprehensive strategy/plan to drive growth across the department in sales, brands, suppliers and new product listings
- Plan to develop and drive growth across the department in sales, brands, suppliers and new product listings
- Drive innovation by sourcing and prioritizing new brands and suppliers according to this growth plan and in line with market trends and consumer demand
- Deliver against key financial and service level performance indicators within the department (sales, margin, listings availability, stock cover etc.)
- Manage and develop supplier relationships, negotiate good prices, improve trading terms and manage suppliers according to strict SLAs
- Develop a promotional programme, source great deals and manage site merchandising for the department
- Support the operations team in delivering a world-class customer experience – monitor department returns, support the customer service team on product queries and resolving any customer complaints
- Manage stock and availability (including replenishment orders, stock cover)
- Deliver on customer experience within the department (ensuring products are delivered on time, supplier terms are aligned, product quality is managed etc.)
Minimum Required Qualification
- Diploma/Bachelor's degree (Business Science or Commerce degree preferable)
Minimum Required Experience
- 3 - 5 years related retail / commerce / e-commerce experience
Minimum Required Competencies
- Ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a plus)
- Great excel knowledge
- Skills, knowledge & abilities
- Solutions-oriented, can-do attitude; self-motivated
- Strong analytical and critical thinking, ability to use data to inform decisions, identify the root cause and resolve problem
- Strong product and buying planning skills
- Ability to manage priorities according to clear prioritization and structured planning
- Ability to build lasting supplier relationships and manage according to SLAs (existing industry networks a plus)
- Comfortable with change and excellent team player
- Passionate about the industry and the potential of e-commerce
- Understanding of the key business drivers within online retail
- Entrepreneurial/commercial mindset
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.
- We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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