Call Center Agent - Death Benefits

The Focus Group Woodmead, 8809 06 April 2025 Junior Full Time Market Related On-site 1 - 2 years Skills Afrikaans English Financial Services Life Insurance Microsoft Office Oral Communication Pensions Teamwork Written Communications Industries Financial Services Insurance Investments Job Description Join a dynamic team dedicated to making a meaningful difference in the lives of beneficiaries. Our client, a reputable player in the financial services industry, is seeking a committed Call Center Agent to support the administration and investigation of death benefit claims, ensuring compliance with Section 37C of the Pension Funds Act.

What You'll Do:

• Communicate effectively with beneficiaries via telephone, email, and face-to-face interactions.
• Trace and identify potential beneficiaries to ensure accurate and timely claims processing.
• Gather and verify necessary documentation from beneficiaries, employers, and clients.
• Maintain comprehensive records and provide regular feedback to stakeholders.
• Deliver legally sound allocation recommendations in line with relevant legislation.
• Meet monthly targets and uphold the highest standards of professionalism and service excellence.
• Ensure all processes adhere to POPIA privacy parameters.

Requirements:

• Matric qualification with Maths, English, Afrikaans, and preferably one local African language.
• Fluency in both Afrikaans and English.
• 1 to 2 years’ experience within the Financial Services industry, ideally with knowledge of Section 37C of the Pension Funds Act.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Excellent investigation, tracing, and record-keeping abilities.
• Strong organizational and time management skills.
• High integrity and confidentiality standards.
• Ability to work independently and under pressure.

Nice to Have:

• Experience in Long-Term Insurance, Life Insurance, or Death Benefits claims.
• Knowledge of investigative procedures within pension fund processes.

What We'll Give You:

• Competitive salary range of R8,000 to R15,000 per month (Market-related, negotiable).
• The opportunity to work on-site in Sandton within a supportive, professional environment.
• The chance to contribute to a vital aspect of financial security for beneficiaries.

Take the next step in your career and become part of a team that values integrity, precision, and service excellence. Apply now to help us ensure beneficiaries receive the support they deserve, guided by expertise and compassion.