Call Center Team Leader

mPower People Solutions

Cape Town, Western Cape

R15K - R18K/moFull-time · Posted 2 days ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This role advertises R15K - R18K/mo.

Job description (preview)

A Call Center Team Leader drives team performance by coaching agents, monitoring KPIs (CSAT, AHT, SLA), and resolving escalated issues to ensure high-quality customer service. They are responsible for motivating staff, conducting performance reviews, managing schedules, and implementing process improvements to boost efficiency and achieve operational targets. Key Responsibilities: Performance Coaching: Mentored a team of [Number] agents, providing 1-on-1 feedback, training, and development plan…

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What does this call centre job pay?

This role advertises R15K - R18K/mo.

Do I need experience for call centre jobs in Cape Town?

Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Adzuna · Posted 2 days ago