Call Centre Agent

Bongo Credit is a new consumer finance business being established in South Africa, backed by the experience of an international financial services group.

We are built on the principles of responsible lending, fair customer treatment, and full transparency - because we believe people deserve to understand exactly what they are signing up for.

We assess affordability carefully, protect customer data, and operate in full compliance with South African laws and regulatory requirements.

Our mission is simple: to provide financial products that are clear, accessible, and genuinely suitable for the people who use them.

As we grow, we are committed to building lasting relationships - with our customers, our partners, and the regulators we work alongside.

If you want to be part of building something meaningful from the ground up.

Elevate your future: Join our adventure!

YOUR MISSION

• Conduct outbound sales calls to prospective customers and promote relevant products and services
• Handle inbound calls and other customer support channels
• Identify customer needs and recommend the most suitable solutions
• Achieve and exceed daily, weekly, and monthly sales targets
• Handle customer objections professionally and confidently while maintaining a positive customer experience
• Accurately capture, update, and maintain customer information in internal systems
• Adhere to campaign procedures, compliance requirements, and quality standards
• Contribute to overall team success and campaign performance
• Build trust with customers by matching products to their genuine needs

YOUR PROFILE

• Minimum 6 months of call centre sales experience
• Proven track record of achieving or exceeding sales targets
• Strong understanding of call centre operations and sales processes
• Excellent communication, negotiation, and persuasion skills
• Secondary education or equivalent qualification
• Ability to perform effectively in a fast-paced and target-driven environment
• Ability to handle rejection positively, maintain motivation, and consistently perform under pressure
• Strong ownership mindset with a focus on delivering measurable results
• Comfortable working in a rapidly changing environment and adjusting to evolving priorities
• Consistent adherence to processes, quality standards, and compliance requirements
• Genuine commitment to understanding customer needs and recommending suitable solutions
• Experience in telecommunications sales will be considered an advantage

WHAT WE OFFER

• Shared Success, "We Win Together" – a culture built on collaboration, trust, and achieving ambitious goals together
• International exposure through collaboration with colleagues and markets across Europe and Africa
• Meaningful work that contributes to financial inclusion and creates positive impact in the communities we serve
• Opportunities to influence change, drive improvements, and see your contributions translate into real business results
• Continuous learning and tailored development opportunities to support your professional growth
• A diverse and inclusive workplace where different perspectives are valued and encouraged
• Modern employee benefits package, including health insurance, lunch allowance, special day-off package, paid mobile calls, and parking
• Flexible and supportive work environment that promotes a healthy work-life balance
• Competitive salary to be specified, complemented by result-oriented bonus opportunities

Application Question(s):

• What is your availability?
• What is your salary expectation?
• Please note that this role is a 2 year contract. Would you like to proceed with the recruitment process?

Experience:

• Call Centre Agents: 1 year (Required)

Work Location: In person