Call Centre Agent Customer Service Mobile Mr Price Money
Mr Price Group
Durban, KwaZulu-Natal
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
As a Customer Service Representative, you will be responsible for handling incoming calls, emails, WhatsApp messages, and web chat queries. You will assist customers with billing, SIM card issues, and product-related concerns—resolving queries quickly and professionally.
Qualifications: Requirements:
Matric certificate
Working knowledge of Microsoft Office
1 year’s experience as a Customer Service Representative in a Telco environment.
Strong verbal and written communication and problem-solving skills
Familiarity with WhatsApp for Business and webchat platforms
- Basic understanding of retail and Telco account servicing
Responsibilities: Listen to customers' questions and concerns and provide workable solutions.
Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).
Review customer mobile accounts and make changes, if necessary.
Investigate and resolve account complaints and product issues.
Deliver friendly, consistent, and high-quality service.
Meet monthly targets.
Follow company policies, procedures, and service standards.
- Collaborate respectfully with team members and other departments.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Durban?
Many call centre roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 1 weeks ago