Call Centre Agent
Financial Mediators Finmed
Pretoria, Gauteng
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Job Title: Call Centre Agent – Debt Reconciliation
Department: Sales
Location: Office Coordination
Employment Type: Full-time
Job Summary
Sales Agent – Debt Reconciliation is responsible for supervising and guiding a team of debt reconciliation officers or field agents to ensure accurate account reconciliation, timely recovery, and compliance with company policies and regulatory requirements. The role focuses on performance management, quality control, and operational efficiency while maintaining ethical collection practices.
Key Responsibilities
- Supervise and manage a team of debt reconciliation officers/field agents
- Assign daily targets, territories, and case allocations
- Monitor reconciliation progress, recovery performance, and accuracy of records
- Review and approve reconciliation reports, settlements, and payment confirmations
- Ensure adherence to legal, regulatory, and ethical debt recovery standards
- Conduct regular team meetings, coaching, and performance reviews
- Handle escalated customer cases, disputes, and complex reconciliations
- Coordinate with internal departments (Finance, Legal, Compliance)
- Prepare daily, weekly, and monthly performance and reconciliation reports
- Train new team members on processes, systems, and best practices
- Ensure proper documentation and data confidentiality
Requirements & Qualifications
- 2–5 years of experience in debt collection, reconciliation, or credit control
- At least 1–2 years in a call center agent role
- Strong understanding of reconciliation processes and recovery cycles
- Knowledge of relevant debt collection laws and compliance standards
- Proficiency in MS Excel, CRM systems, or reconciliation software
Skills & Competencies
- Leadership and team management skills
- Strong analytical and reconciliation abilities
- Excellent communication and negotiation skills
- Problem-solving and conflict resolution
- Attention to detail and accuracy
- Ability to work under pressure and meet targets
Key Performance Indicators (KPIs)
- Recovery and reconciliation success rate
- Accuracy and timeliness of reconciled accounts
- Team productivity and target achievement
- Compliance and audit performance
- Customer dispute resolution turnaround time
Working Conditions
- Office-based with periodic field coordination
- May require extended hours during peak recovery periods
Compensation & Benefits (Optional)
- Competitive salary with performance-based incentives
- Team performance bonuses
- Career growth and leadership development opportunities
Job Type: Full-time
Pay: Up to R10 000,00 per month
Work Location: In person
Found on Indeed · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Pretoria?
Many call centre roles in Pretoria are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 months ago
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