Call Centre Agent

FLASH

Other, Western Cape

Salary not listedFull-time · Posted Yesterday

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

RESPONSIBILITIES

Handle and resolve customer complaints
Provide customers with product and service information
Effectively deal with job stress, angry callers, and upset customers
Support and provide superior service via phones, e-mails and faxes as a receiver and caller
Answer calls professionally
Respond to customer inquiries
Enter customer information and update
Process Orders accurately
Identify and escalate priority issues
Sell to Customers
Route calls to appropriate resources
Follow up customer calls where necessary
Complete attendance registers
Meets commitments to customers
Other duties as assigned by management

Minimum Requirements:

Matric
African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona

Skills

6 months Call Centre Experience
Computer Literacy

Attributes

Be able to listen to the customer’s query and respond adequately
Perfect telephone etiquette
Able to handle irate customers
Able to multitask

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Other?

Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted Yesterday