Call Centre Agent

Company

Kairos Technology Solutions / EKCO Vehicle Tracking

Job Overview

Kairos Technology Solutions is seeking a highly motivated, energetic, and results-driven Call Centre Sales Agent to join our growing team. This role is ideal for an individual who has a passion for sales, enjoys interacting with customers, and thrives in a target-driven environment.

The successful candidate will be responsible for generating new business opportunities, promoting our vehicle tracking and vehicle security solutions, maintaining excellent customer relationships, and contributing towards the company's continued growth. This position offers significant earning potential through a competitive sliding basic salary and an attractive performance-based commission structure.

Key Responsibilities

• Generate new sales through outbound calls and lead generation activities.
• Promote and sell EKCO Vehicle Tracking and Vehicle Security products and services.
• Build and maintain strong relationships with new and existing customers.
• Achieve and exceed daily, weekly, and monthly sales targets.
• Accurately capture customer information and maintain CRM records.
• Follow up on leads and quotations in a professional and timely manner.
• Work closely with management to improve sales performance and customer satisfaction.
• Participate in ongoing product and sales training.
• Represent the company professionally and uphold the company's reputation at all times.

Minimum Requirements

Applicants must meet the following criteria:

• Minimum of 2–3 years' proven experience in a call centre sales or telesales environment.
• Proven track record of achieving or exceeding sales targets.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• Computer literate with experience using Microsoft Office and CRM systems.
• Excellent telephone etiquette.
• Strong command of English (additional South African languages will be advantageous).
• Ability to work under pressure in a fast-paced sales environment.
• Reliable transport or the ability to travel daily to our offices in Amanzimtoti.
• Must be in good health with an excellent attendance record.
• South African ID or valid work permit.

Personal Attributes

The successful candidate should demonstrate the following qualities:

• Hardworking and self-motivated.
• Honest, trustworthy, and of high integrity.
• Reliable, punctual, and dependable.
• Passionate about sales and achieving results.
• Highly target-driven and competitive.
• Positive attitude with a willingness to learn.
• Professional in appearance and conduct.
• Strong work ethic.
• Excellent time management skills.
• Good problem-solving abilities.
• Ability to work independently and as part of a team.
• Resilient and able to handle rejection positively.
• Confident, persuasive, and customer-focused.
• Willing to go the extra mile to achieve company objectives.

Performance Expectations

Successful candidates will be expected to:

• Meet and exceed monthly sales targets.
• Consistently generate qualified leads and convert them into sales.
• Maintain high levels of customer satisfaction.
• Demonstrate professionalism in every customer interaction.
• Contribute positively to the team's overall performance and company growth.

Remuneration

We offer a competitive remuneration package consisting of:

• Sliding Basic Salary based on experience, skills, and sales performance.
• Sliding Commission Structure that rewards high-performing sales agents, with increased commission percentages linked to sales performance and target achievement.
• Performance incentives and opportunities for career growth within the company.
• Ongoing product knowledge and sales training.
• Opportunity to grow with one of South Africa's innovative vehicle tracking and vehicle security solution providers.

Why Join Kairos Technology Solutions?

Joining our team offers the opportunity to work with innovative, proudly South African vehicle tracking and security technology in a supportive, growth-oriented environment. We value ambition, dedication, and performance, and we reward employees who consistently deliver outstanding results. If you are passionate about sales and are looking for a career with excellent earning potential and long-term growth, we encourage you to apply.

Work Location: In person