Call Centre Agent

Call Centre Sales Agent – Financial Services

Company: HoneyGuide Financial Services
Job Type: Full-time
Work Location: On-site
Location: Durban
Salary: Basic salary plus incentives

About HoneyGuide Financial Services

HoneyGuide Financial Services is growing, and we are looking for energetic, confident and results-driven Call Centre Sales Agents to join our team.

This is a sales-focused position for individuals who enjoy speaking to people, building relationships and working toward targets. You will engage prospective clients, identify their financial needs and introduce suitable financial products and services offered through HoneyGuide Financial Services.

Key Responsibilities

• Make outbound calls to prospective customers.
• Introduce HoneyGuide Financial Services and our financial solutions.
• Identify clients' needs through effective questioning and listening.
• Generate leads and sales opportunities.
• Explain products and services clearly and professionally.
• Follow up with prospective clients.
• Handle customer objections confidently and professionally.
• Maintain accurate records of calls and customer interactions.
• Capture customer information accurately on company systems.
• Meet individual and team sales targets.
• Maintain a high standard of customer service.
• Protect confidential customer information.
• Follow company procedures and applicable financial-services compliance requirements.
• Work closely with advisers and other team members to ensure qualified opportunities are followed up.

Minimum Requirements

• Matric / Grade 12.
• Previous call-centre, telesales or sales experience preferred.
• Financial-services or insurance experience will be an advantage.
• Strong verbal communication skills.
• Professional and confident telephone manner.
• Good listening and interpersonal skills.
• Basic computer literacy.
• Ability to capture information accurately.
• Ability to work in a target-driven environment.
• Self-motivated, disciplined and reliable.
• Ability to work effectively as part of a team.

The Person We're Looking For

We want someone who is confident, persuasive and resilient. You should be comfortable speaking to new people, handling rejection and continuing to work positively toward your targets.

You should also have a genuine interest in helping customers understand financial solutions rather than simply reading from a script.

Pay: From R12 000,00 per month

Education:

• High School (matric) (Required)

Experience:

• Call centre: 1 year (Required)

Language:

• English (Required)

Location:

• Durban, KwaZulu-Natal (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person