Call Centre Agent

Debt Review and Sales Consultant

Department: Sales / Call Centre / Field Marketing

Job Purpose

The Debt Review & Sales Consultant is responsible for generating new business, contacting potential clients, providing information about the company’s debt review and credit-related services, assisting clients through the application process, and achieving monthly sales targets through both call-centre and field activities.

Key Responsibilities1. Call Centre Duties

• Make outbound calls to prospective and existing clients.
• Receive and respond to incoming client enquiries.
• Explain debt review, credit clearance, and other company services clearly and professionally.
• Identify potential clients and qualify leads.
• Convert leads into successful applications.
• Follow up with clients who have shown interest in the company’s services.
• Follow up on outstanding documentation and information.
• Handle client questions, objections, and complaints professionally.
• Maintain accurate client records and update the company’s systems.
• Achieve daily and monthly call, lead, and sales targets.
• Maintain a professional and positive telephone manner at all times.

2. Field Sales & Marketing Duties

• Conduct face-to-face consultations with potential clients.
• Visit clients and prospective clients when required.
• Promote the company’s services in approved public and business locations.
• Generate new leads through field marketing activities.
• Distribute company marketing materials.
• Participate in marketing campaigns, activations, exhibitions, and promotional events.
• Build relationships with businesses, referral partners, and potential clients.
• Explain the company’s services and assist interested clients with the next steps.
• Collect required information and documentation in accordance with company procedures.
• Submit daily field reports and lead information to management.
• Meet agreed field sales and lead-generation targets.

3. Sales Responsibilities

• Generate new business on a consistent basis.
• Meet or exceed monthly sales targets.
• Follow up on all allocated leads.
• Maintain a healthy sales pipeline.
• Develop and maintain good client relationships.
• Use effective communication and negotiation skills to close sales.
• Identify opportunities for additional company services where appropriate.
• Ensure that all sales are conducted honestly, professionally, and in accordance with company policies.

4. Client Service

• Provide professional and respectful service to all clients.
• Keep clients informed about their applications and required documentation.
• Assist clients with general enquiries.
• Maintain client confidentiality.
• Escalate complex client matters to management when necessary.
• Build long-term professional relationships with clients.

5. Administration

• Capture client information accurately.
• Ensure that application documents are complete and properly submitted.
• Maintain accurate records of calls, leads, appointments, and sales.
• Complete daily and monthly reports.
• Follow internal company procedures and compliance requirements.
• Attend team meetings and sales training when required.

Minimum Requirements

• Grade 12 / Matric or equivalent.
• Previous sales or call-centre experience will be an advantage.
• Debt review or financial-services experience will be an advantage.
• Good communication and interpersonal skills.
• Good telephone etiquette.
• Basic computer literacy.
• Ability to work independently and as part of a team.
• Ability to meet sales targets.
• Valid driver's licence will be an advantage for field duties.

Key Skills

• Sales and negotiation skills
• Customer service
• Telephone communication
• Lead generation
• Time management
• Problem solving
• Relationship building
• Computer literacy
• Professional communication
• Ability to work under pressure

Performance Targets

The employee may be assessed according to:

• Number of calls made and answered.
• Number of leads generated.
• Number of client appointments.
• Number of successful applications.
• Monthly sales performance.
• Field marketing performance.
• Client service quality.
• Accuracy and completion of documentation.
• Follow-up performance.

Working Environment

This position involves a combination of office-based call-centre work and field activities. The employee may be required to travel to meet clients, attend marketing events, and conduct business-development activities.

Reporting

The Debt Review & Sales Consultant reports directly to the Sales Manager / Branch Manager / Company Management.

Pay: R2 414,50 - R16 053,04 per month

Work Location: In person