Call Centre Agent - Outbound

About Us

Are you a persuasive communicator with a passion for sales and market research? Do you thrive in a fast-paced environment where your voice can open doors and create opportunities? Tsebo Solutions Group is looking for a dynamic Call Centre Agent to join our Sales and Marketing team!

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Generating Leads: Make outbound cold calls to identify and qualify potential clients, aiming for 40+ calls per day.
• Setting Appointments: Secure at least 4 meetings daily for our Business Development Managers or Sales Directors, ensuring all client details are accurate and relevant.
• Delivering Tailored Sales Pitches: Communicate the value of Tsebo’s services clearly and persuasively, adapting your approach to each prospect’s needs.
• Conducting Market Research: Identify trends, target markets, and new opportunities to support strategic sales efforts.
• Maintaining Accurate Records: Log all interactions, leads, and outcomes in our reporting tools, and contribute to performance analysis.
• Following Up: Keep leads warm through timely follow-ups and nurture them through the sales funnel.
• Collaborating with the Team: Work closely with Sales and Marketing colleagues to align strategies and share insights.
• Staying Compliant: Follow all relevant data privacy laws and best practices in outbound sales.
• Continuously Learning: Keep up with industry trends, product knowledge, and sales techniques through training and self-development.

Skills and Competencies

• Persuasion & negotiation
• Cold calling expertise
• Excellent verbal communication
• Resilience and motivation
• Time management and attention to detail
• Market research and sales reporting

Qualifications

• Minimum Grade 12 (Appropriate Tertiary qualification would be an added advantage).
• 1–3 years in outbound call centre sales, plus 2 years in customer service or sales.
• Having experience in a service environment such as cleaning, catering, facilities management or security will be an advantage.