Call Centre Agent (Senior Associate) - Hotel Reservation Sales (Night Shift)

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

We're looking for an energetic, people-loving, target-driven Hotel Sales & Reservations Coordinator who can turn enquiries into bookings and bookings into unforgettable guest experiences.

If you're someone who thrives on building relationships, chasing sales opportunities, and creating memorable guest journeys while having a little fun along the way, then we want to hear from you!

What You’ll Be Doing:

Converting Calls Into Sales

• Generate sales opportunities through inbound calling customers.
• Build and maintain strong relationships with corporate clients, travel agents, tour operators and other key stakeholders.
• Respond promptly to sales enquiries, prepare quotations and ultimately close out the sale.
• Meet and exceed revenue and occupancy targets.
• Maintain accurate client records and sales activities in the CRM system.

Maximise Revenue

• Promoting room upgrades, packages, specials and value-added services.
• Identifying opportunities to increase booking value on every call.
• Consistently achieving and exceeding sales targets and conversion goals.
• Supporting occupancy and revenue growth through proactive selling.

Deliver Outstanding Service

• Providing friendly, professional and memorable customer experiances.
• Building rapport with guests and creating a positive booking experience.
• Ensuring accurate reservation details and customer information.
• Working closely with operational teams to ensure a seamless guest journey.

Qualifications Essential Requirements:

• Proven sales experience with a strong track record of meeting or exceeding targets.
• Previous call centre, hospitality, reservations, telesales is needed with at least 6 months experience in sales.
• Excellent verbal communication and relationship-building skills.
• Strong negotiation, influencing and closing abilities.
• Ability to work in a target-driven environment.
• Strong computer literacy and administration skills.
• Professional telephone etiquette and a positive attitude.
• Grade 12 / Matric certificate.
• Strong command of written and spoken English is essential.
• Must have a clear credit and criminal record.

Why You'll Love Working With Us:

• Great Commission Structure
• Career Growth and Advancement Opportunities
• Fun, Energetic and Supportive Team Environment
• A Culture that Celebrates Success

With our commission structure, your earning potential is directly linked to your performance. The more bookings you convert and the more revenue you generate, the more rewarding your paycheck becomes.

Additional Information

• Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
• Be part of a team that keeps things running, even on South African public holidays
• Our operating site is based in Century City