Call Centre Agent

Role Purpose:

We are looking for Collections Call Centre Agents to manage either defaulted accounts prior to legal action or active paying accounts, focusing on debtor engagement, payment optimisation, and improving overall account performance through professional and compliant interaction.

Key Responsibilities:

· Engage customers via structured outbound communication to negotiate repayment arrangements

· Manage active and defaulted accounts to optimise repayment performance

· Assess financial situations and recommend compliant payment solutions

· Resolve objections, disputes, and queries professionally

· Educate customers on obligations, consequences of non-payment, and benefits of improved repayment

· Maintain professional relationships while ensuring compliance with policies and regulations

· Identify opportunities to promote value-added payment options and improve repayment performance

Skills & Competencies:

· Excellent communication and listening skills to interact effectively with debtors

· Persuasive negotiation skills to secure repayment commitments

· Analytical skills to assess debtor financial situations and recommend sustainable repayment solutions

· Attention to detail to maintain accurate records of calls, outcomes, and actions

Qualifications & Experience:

· Minimum Grade 12 / Matric qualification

· At least 1 year of experience in debt collections

· Added advantages: Previous experience in Pre-Legal or Debt Collections Customer Service

Job Type: Full-time

Pay: R6 500,00 - R7 000,00 per month

Work Location: In person