Call Centre Agent
Vital Consultants
Durban, KwaZulu-Natal
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Vital consultants company - call centre agent
This role is in a fast-paced environment with regular shifts including weekends.
Role:
To offer freedom to individuals who can no longer qualify for credit due to different credit related matters . we do this debt relief through budget and removal products. Agents will guide clients through debt clearing options, ensuring compliance with financial regulations and delivering accurate advice.
Qualifications and experience:
Matric certificate , computer literacy , prior experience in call centre , customer service certificate
Duties and responsibilities:
Educate clients on repayment processes and obligations
Provide accurate information about services
Assess financial situations and recommend suitable solutions
Explain the features and benefits of budget and removal products
Escalate complex financial cases to debt counsellors
Required skills and competenceies:
Strong communication skills with the ability to explain financial concepts clearly
Knowledge of debt review , repayment plans and third parties involved
Emphathy and patience when dealing with financially distressed clients
Computer literacy (ms office)
Pay: R3 750,00 - R5 000,00 per month
Work Location: In person
Found on Indeed · Posted 3 weeks ago · Last checked 2 weeks ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Durban?
Many call centre roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 3 weeks ago
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