Call Centre Consultant
Confluent
Cape Town, Western Cape
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
We are looking for a Call Centre Consultant in the Client Service Department to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters' self-service tools.
Key Responsibilities:
- To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat
- Ensure timely and professional responses, updates and resolution to client queries, managing their expectations
- These include, but are not limited to, queries related to payments, account balances, retention, etc
- Maintain high levels of quality by adhering to company standards and best practice
- Achieve clearly communicated performance targets
- Educating and referring clients to the self-service client portal as well as appropriate additional products.
Key Requirements
- 1 year of Client Service Experience
- Matric certificate or equivalent qualification
- Relevant Diploma/Degree advantageous
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Empathy and compassion
- Calm under pressure
- Positive attitude
- Favourable credit record
Found on Indeed · Posted 2 months ago · Last checked 1 months ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 2 months ago
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