Call Centre Consultant

What will you do? Santam Travel Insurance has a position available for a Call Centre Agent who will be based in (Illovo).

What will make you successful in this role? The successful candidate will be required to market and / or sell short term insurance products to clients as well as intermediaries.

Key Responsibilities

• Interact with clients (telephonically or on a face to face level)
• Operate in an Inbound call centre environment
• Maintain excellent product knowledge
• Provide correct, factual information relative to products and benefits in accordance with the requirements laid out by the Financial Advisory and Intermediary Services Act (FAIS ACT).
• Be responsible for the administration and processing of documents including but not limited to policies, endorsements, quotations and other supporting documentation
• Resolution of verbal and written queries
• Ensure a high level of customer service including but not limited to excellent phone etiquette, effective written and verbal communication. Ad hoc support to management and the sales team as and when required

Qualifications & Experience

• Minimum Matric
• Suitable equivalent FAIS Accreditation and RE1 (if they have been in the financial industry)
• RE5 qualification
• 3 years’ experience in the Call centre environment

Knowledge & Skills

• Computer literate in MS Office Excel, Word and Outlook
• Good interpersonal skills
• Good written and telephonic skills
• Good command of English language Service orientated
• Attention to detail
• Work well under pressure
• Outbound experience advantageous
• Candidate must have a good understanding of the Travel industry

Competencies

• Client Service Orientation
• Problem Solving
• Decision Making
• Resilience
• Handling Information
• Gathering Information
• Oral Communication