Call Centre Manager
The Shoprite Group of Companies
Centurion, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
Shoprite Group is seeking a results-driven Call Centre Manager based in Centurion, Pretoria, Gauteng, to lead our dynamic customer service team within a fast-paced retail environment. This senior management role demands proficiency in telephonic systems, CRM platforms, workforce management, and performance analytics to optimise call centre operations and elevate customer satisfaction. The successful candidate will drive operational excellence, implement innovative process improvements, and ensure achievement of key performance indicators (KPIs) through strategic leadership and data-driven decision-making. Join Shoprite, a leading South African retailer known for its commitment to employee development, competitive benefits, and a culture of continuous growth, where you will play a pivotal role in sustaining market-leading customer experience standards.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Centurion?
Many call centre roles in Centurion are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Linkedin · Posted 3 days ago