Call Centre Team Leader

Cartrack SA

Cape Town, Western Cape

Salary not listedFull-time · Posted Today

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Listing reference: cartr_000839 Listing status: Online Apply by: 31 July 2026

Position summary

Industry: Call Centre Industry Job category: Transport and Logistics Management Location: Cape Town Contract: Permanent EE position: No

Introduction

Picup, our system integration partner that specialises in last-mile delivery and online management software seeks a Chat Support Team Lead in Cape Town.

Job description

We have a great opportunity for a seasoned Team Leader to join our Delivery Team department! You would be required to manage the day-to-day operation of the call centre and manage a team of 15 Delivery Support Agents. Experience in a BPO envirnoment would be advantageous.

Key Responsibilities:

Performance/ KPI Management
Set targets
Time Keeping
Monitor Calls
Coaching
QA
Handle escalations
Application of IR policies and procedures
Achieve desirable monthly targets
Provide on the job training
Generate reports daily, weekly and monthly

Minimum requirements

At least 3 years Call Centre Team Leader experience
Logistic Call Centre experience (Advantageous)
Intermediate Excel Skills
People management skills’
Leadership skills

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Cape Town?

Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted Today