Canteen Operator

Position: Canteen Operator

Location: Southern Suburbs, Tokai

We are seeking a dependable, hands-on Canteen Operator to support the day-to-day running of the canteen. The successful candidate will be responsible for preparing and serving food, processing daily customer purchases, and assisting with general operational duties. In addition, the role requires someone who can contribute ideas to improve offerings, enhance customer experience, and support the overall efficiency of canteen operations.

Key Responsibilities

• Prepare and serve food and beverages in line with hygiene and quality standards
• Assist with daily canteen operations, including opening, closing, and general setup/pack-down
• Handle customer purchases, including processing cash and/or card transactions accurately
• Maintain cleanliness and organisation of the kitchen, serving areas, and storage spaces
• Monitor stock levels and assist with ordering and receiving of supplies
• Ensure compliance with food safety, health, and hygiene regulations at all times
• Support menu planning and contribute ideas for new or improved food offerings
• Assist in managing daily inventory and reducing food waste
• Provide friendly and efficient customer service to all staff and visitors
• Report maintenance issues, stock shortages, or operational concerns to management
• Assist with ad hoc operational tasks as required to ensure smooth canteen functioning

Core Competencies

• Customer service orientation – friendly, approachable, and focused on providing a positive customer experience

• Attention to detail – accuracy in food preparation, portion control, cash handling, and hygiene standards

• Reliability and accountability – consistent attendance, punctuality, and taking ownership of tasks

• Practical problem-solving – able to respond quickly to day-to-day operational challenges

• Planning and organising – able to manage multiple tasks such as food prep, serving, and cleaning efficiently

• Teamwork and collaboration – works well with others to ensure smooth canteen operations

• Initiative – proactive in suggesting improvements and taking on tasks without constant supervision

• Communication skills – able to communicate clearly with customers, colleagues, and supervisors

• Integrity and honesty – especially important in handling cash and stock

• Hygiene and safety awareness – consistent adherence to food safety and workplace cleanliness standards

• Grade 12 / Matric

• Previous experience in a canteen, food service, or hospitality environment (preferred)

• Basic knowledge of food preparation and hygiene standards

• Ability to handle cash/card transactions accurately and responsibly

• Good communication and customer service skills

• Ability to work independently and as part of a team

• Reliability, punctuality, and strong work ethic

• Willingness to perform hands-on operational tasks (including cleaning and setup)

• Basic numeracy and stock handling skills

• Ability to work in a fast-paced environment and manage multiple tasks

• Knowledge of basic food safety standards