Capability Sourcing Analyst

Job Description

• To source, engage and monitor fit-for-purpose external capabilities that support IDC Business Partners
• Support and enable access to qualified, vetted and suitable candidates that deliver functional support entailing, amongst others, management, technical, operational, financial, turnaround and M&A expertise to Business Partners within agreed timelines and quality expectations.
• Collaborate with other internal and external stakeholders

Qualification and Experience

• Bachelor’s degree in Commerce, Supply Chain Management, Procurement, Business Administration, Economics, Finance, Law, Project Management, Information Systems, Management or a related field
• A relevant postgraduate qualification
• Training or certification in sourcing, project administration, or data analytics
• 3 years relevant experience in sourcing, professional services coordination or service provider management
• Exposure to panel management, service provider onboarding, implementation monitoring, and invoice/timesheet tracking
• Experience in coordinating multiple requests involving internal stakeholders, Business Partners and service providers
• Working under pressure, meeting turnaround requirements and producing quality output
• Exposure to professional services sourcing, service provider management and SME support is essential

Roles and Responsibilities Financial / Shareholder Returns

• Source fit-for-purpose external capabilities: Support Specialists/Associates/Other Stakeholders to strengthen Business Partner performance, sustainability and delivery of approved intervention outcomes.

• Track capability sourcing requests, service-provider deliverables and progress: including panellist engagements, Letters of Engagement, implementation progress, timesheets, invoices, payments and related spend information to support budget discipline and value realisation.

• Impact evaluation: sourced capabilities achieve intended functional outcomes, execution readiness, efficiency improvement and Business Partner satisfaction.

• Evidence-based reporting: on intervention progress, service-provider performance and impact to support portfolio oversight and continuous improvement.

Internal / Operational Processes

• Execution support across the Capability Sourcing delivery process: receive requests; validate scopes of work; conduct panellist briefs and coordinate bid evaluation, engage and hand over service providers; and monitor and review progress. • Maintain and update various trackers: panelist allocation records, scope status, bid

response information, evaluation packs, appointment documents, Letters of Engagement, implementation milestones and portfolio-of-evidence packs.

• Match requests to the appropriate catalogue of services and panelist capability: Support stakeholders in checking whether requests can be addressed internally before external sourcing is initiated

• Coordinate documentation control: required to issue scopes of work to shortlisted panellists and support timely turnaround from receipt of complete request information to panel briefing and appointment.

• Coordinate meetings/engagements: kick-off sessions, information requests and follow-ups between different stakeholders.

• Pursue continuous sourcing improvement: Document lessons learned, service provider performance insights, turnaround constraints and improvement opportunities to help refine future ToRs, panel utilisation and sourcing processes.

Customer Focus & Stakeholder Management

• Clarity of Customer needs/requirements: attend and support various stakeholder engagements to clarify capability needs, timelines, scope requirements and expected outcomes.

• Customer/Stakeholder Liaison: Liaise with Business Partners, service providers and internal stakeholders to coordinate information flow, meeting logistics, kick-off arrangements, handovers and implementation updates.

• Communicate sourcing progress, bottlenecks, risks and next steps: by preparing clear request summaries, briefing notes, status updates, dashboards and reports that. • Maintain professional, responsive and confidential communication: with panellists, Business Partners and internal stakeholders while supporting timely execution and customer service satisfaction.

• Escalate to seniors: incomplete requests, scope ambiguities, delays, service provider performance concerns and delivery risks

Roles and Responsibilities (cont.) Learning, Leadership & People Growth

• Build capability in professional services sourcing, panel administration, procurement support, Terms of Reference development, bid coordination, service provider engagement and implementation monitoring.

• Learn from Specialists, Senior Specialists, service providers and stakeholder feedback to improve request screening, documentation quality, process discipline, service orientation and turnaround performance.

• Contribute to a Capability Sourcing knowledge repository: by capturing lessons learned, common sourcing issues, panellist performance insights, reusable templates and process-improvement opportunities.

• Demonstrate accountability, accuracy, agility and continuous improvement in supporting multiple sourcing requests and Specialist-led workstreams.

Job Requirements TECHNICAL COMPETENCIES

• Professional services sourcing and panel coordination.
• Document management, record keeping and audit-ready evidence files.
• Project coordination, milestone tracking and issue follow-up.
• Report writing, dashboards, briefing notes and sourcing updates.
• MS Office, Teams, databases and reporting tools.

BEHAVIOURAL COMPETENCIES

• Service orientation and dependable execution support.
• Attention to detail in documentation, records and evidence files.
• Clear communication, coordination and stakeholder engagement.
• Accountability and follow-through on assigned actions and deadlines.

Job Reference: IDC00809