Car Rental Branch Supervisor

Job Overview:

The Branch Supervisor is responsible for overseeing all aspects of branch operations, managing a team of rental agents, drivers, and commercial cleaning staff, and ensuring the branch functions efficiently in accordance with company standards. This role involves handling various responsibilities, from fleet management to administrative tasks, with a focus on customer service and operational excellence, with relevant car rental industry/fleet experience (non-negotiable).

Key Responsibilities:

• Branch Operations Management: To manage branch operations and report to the branch/regional manager daily – including schedule, availability, check-outs/deliveries, check-ins/collections, grounded, bookings, and non-revenues.
• Staff Supervision: To manage rental agents and ensure all functions are completed according to company standards.
• Fleet Allocation: To manage bookings and allocation of fleet and special equipment to ensure all bookings are fulfilled according to company requirements.
• Branch Administration: To manage branch administration, including petty cash, cross-border documents,
• Branch Invoicing: To manage rental processing, including rental packs, damage and claims packs, invoicing, and accounts receivable, collecting all outstanding monies owed (cash and accounts).
• Maintenance Management: To manage facilities and ensure maintenance is done, and facilities are neat and presentable.
• Fleet Management: To manage and coordinate sub-hires with the branch or regional manager.
• Staff Management: To oversee and assist with rental agent, driver, and commercial cleaning procedures:
• Operations Management: To oversee and ensure that, before delivering a vehicle, all checks have been done and that the vehicle is in 100% working order.
• Payments: To ensure that all pre-authorizations and payments are done on delivery of the vehicle
• Documentation: To ensure that all the necessary documentation, like driver's licences, passports, and the addresses of clients, is obtained on delivery of the vehicle.
• Protocols and Procedures: Ensure that all the company's documentation is signed correctly and in the right place.
• Fleet Management: On collection of vehicles from the client, all damages to the vehicle are to be noted clearly and signed for by the client. Also, ensure the accident claim form is completed and signed by the client.
• Equipment Management: Ensure that all accessories that were delivered with the vehicle are returned. EG: baby seats, GPS, WIFI, fire extinguishers, Roof Racks, etc.
• Client Communication: Contact and SMS the client before the delivery and collection of vehicles
• Fleet Management: Ensure non-revs are opened/closed for each trip on Wheelsys. Log sheets are completed accurately, and check sheets are complete
• If and when needed to assist with the cleaning of vehicles
• Reservations: Loading bookings/allocating vehicles/checking out bookings/prechecking bookings on Wheelsys.

Job Type: Permanent Role

Salary: R20 000

Location: On-site

If you are ready to join a car rental company with a global footprint, apply now.

[email protected]

Pay: R20 000,00 per month

Education:

• High School (matric) (Preferred)

Experience:

• supervisory: 2 years (Preferred)
• customer service: 3 years (Preferred)
• car rental : 3 years (Preferred)
• sales: 3 years (Preferred)

Location:

• Kempton Park, Gauteng (Preferred)

Work Location: In person