Case Manager

Client Overview

This organization is a healthcare provider dedicated to guiding patients through their healthcare journeys with empathy, clarity, and professionalism. It focuses on patient well-being and fosters an inclusive, supportive team environment.

Role Summary

The Case Manager will provide care coordination and case management services for patients with various health conditions. This role involves serving as the primary point of contact for patients and clinical teams, supporting patients, coordinating care plans, and documenting progress using EMR/case management software.

Key Responsibilities

• Provide care coordination and case management services for patients with acute and chronic conditions.
• Serve as the primary point of contact for patients, families, and multidisciplinary clinical teams.
• Support, educate, and advocate for patients, ensuring individual care needs are met.
• Coordinate care plans, monitor patient progress, and encourage adherence to treatment regimens.
• Utilize EMR/case-management software to document and monitor patient care.
• Collaborate with healthcare providers and insurance companies as needed.

Required Qualifications

• Experience in customer service, care coordination, or case management is preferred.
• Proficiency with EMR and/or case management software is beneficial.

Preferred Skills

• Bachelor's degree in Nursing, Social Work, Healthcare Management, or a related field.
• Active RN license.
• Case Management Certification (CCM).

Soft Skills & Attributes

• Compassionate and dedicated
• Excellent communication skills
• Excellent organization skills
• Excellent time-management skills
• Ability to work collaboratively within a multidisciplinary team
• Patient-first mindset rooted in empathy, integrity, and creative problem-solving
• Uphold core values of teamwork, resilience, open-mindedness, ownership, and positivity

Compensation

$1,300 per month and benefits.

Location & Work Arrangement

Full time, remote, US Time Zone (East Coast).