Catalogue Data Assistant [Fixed Term Contract]

takealot.com, a leading South African online retailer, is looking for a highly talented Catalogue Data Assistant [Fixed Term Contract] to join our team in Durban.

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.

The position of Catalogue Data Assistant reports to the Catalogue Data Automation, Optimization &Team Lead:

Catalogue Data Operations.

Purpose of the role: Execution-focused role responsible for processing the daily volume of catalog tickets, data entries, and system corrections. Working across both standard queues and AI-testing pipelines, this role ensures individual product listings are accurate, active, and compliant while providing the raw operational data needed to train automation models.

Your specific responsibilities will include:

• Enrich new product listings within CatAdmin, ensuring all structural fields, variations, and image standards are correctly loaded and enhanced for customer visibility.
• Review, clean up, and resolve simple listing inconsistencies, duplicate product pages, or missing attributes to maintain high Catalog Quality Scores.
• Use internal AI co-pilot systems and pre-designed prompt templates to generate high-quality product descriptions and bullet points at scale, further enriching existing catalog data.
• Act as a human validator—reviewing, editing, and approving AI-generated content to catch and correct formatting errors or inaccurate descriptions before they go live.
• Physically audit and update accurate weight metrics, carton dimensions, and EAN/UPC barcode numbers directly from the warehouse floor.
• Execute variant linking/delinking, clean up identified duplicate listings, and resolve SKU exceptions on PIDs.
• Apply standard backend flags, disclaimers, cart limits, and specialty attributes as directed
• Perform customer review moderation via Cat Admin against established guidelines, and initiate Stock Confirmation requests with the DC.
• Monitor, action, and close day-to-day catalogue data tickets routed through Zendesk and Jira within agreed SLA timeframes.
• Investigate merchant listing disputes and customer data complaints, resolving straightforward errors and escalating complex data anomalies to Senior Specialists.
• Work closely with the Catalog Operations Lead to meet daily productivity and data volume targets.

Attributes required:

• Hands-on CatAdmin Usage: Practical knowledge of navigating CatAdmin to locate specific SKUs, check approval statuses, modify basic product traits, and link product variants.
• Catalog Rules Comprehension: Basic understanding of online product display behavior, attribute sorting filters, and online storefront categorization.
• Basic Microsoft Excel Capability: Practical experience with Excel and Google Sheets, including sorting, filtering data, basic formulas, and navigating load sheets.
• Advanced Web Research: Ability to rapidly search the internet to verify manufacturing specifications, brand names, and authentic product images to enrich product profile.
• Guided AI Co-Pilots: Comfortable using prompt interfaces (e.g.,ChatGPT, internal text generation tools) to generate and enrich product copy based on strict instructions.
• Jira & Zendesk Familiarity: Ability to update, add notes to, and transition task statuses inside Jira and Zendesk workflow environments.

Qualifications and Experience:

• Matric, Relevant Diploma OR 3+ years of administrative / data entry experience.
• 1–2 years of experience within an E-commerce, Digital Merchandising, Retail Data, or Logistics environment.
• Strong, practical experience in data capturing, bulk file processing, and conducting accurate online web research.

The Environment:

• takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
• We are short on ego and high on output
• We are doers and not only thinkers, it's all in the execution after all
• We love what we do and what we are creating

We seek to Employ an Extra Ordinary Mind who:

• is respectful but forthright
• is an expert at doing, who can not only design but also execute
• is analytical, able to use data to make decisions
• is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• is passionate about the potential of e-commerce and delivering a world-class customer experience
• is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• is business SMART. Able to think about problems from a business perspective using technical and product input;
• is curious and challenge the status quo
• is innovative and enjoys iteration
• is collaborative
• will be at the cutting edge of developing new concepts for takealot.com
• thinks like an owner of the business
• is SMART, has INTEGRITY and is HARD WORKING

If you meet the above criteria and are an Extraordinary Mind, come and join us!

Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.