CCTV Control Room Operator

Position: CCTV Controller

Fidelity Security Group (Pty) Ltd is looking for a vigilant, professional and service-oriented CCTV Controller to join our team.

Purpose of the Position:

The CCTV Controller is responsible for protecting company sites, personnel, assets, resources, and operations through the effective monitoring of CCTV, surveillance, and electronic security systems.

The incumbent will actively monitor live camera feeds and surveillance platforms, identify and respond to security incidents, suspicious activities and operational risks, coordinate appropriate responses, preserve and gather evidence, and ensure incidents and emergencies are managed in accordance with company Standard Operating Procedures (SOPs).

The role requires a highly vigilant, professional, and service-oriented individual capable of maintaining concentration for extended periods while operating within a fast-paced control room environment. The CCTV Controller must also possess a strong understanding of CCTV technology, camera health monitoring, and technical fault identification.

Minimum Requirements Qualifications

• Grade 12 / Matric Certificate.
• PSIRA Grade A/B Registration.
• Valid CCTV and Control Room Certification.
• First Aid and Fire Fighting training.

Experience:

• Minimum 2 years' experience in a Control Room or CCTV Monitoring environment.
• Experience in incident management and security operations.

Technical Skills:

Experience with the following will be advantageous:

• Hikvision CCTV Systems.
• Hikvision NVR/DVR Systems.
• IP Cameras.
• CCTV Monitoring Software.
• CCTV Footage Playback and Retrieval.
• Video Analytics Platforms.
• AI Surveillance Technology.
• Alarm Monitoring Systems.
• Microsoft Office Suite.

Other Requirements:

• Computer literacy.
• Strong organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Ability to work shifts, weekends, and public holidays.
• Fluent in English.
• No criminal record.
• Own reliable transport.

Key Responsibilities (Not totally inclusive):

CCTV & Surveillance Monitoring:

• Monitor CCTV and electronic security systems continuously.
• Monitor perimeter protection systems and identify unauthorized access.
• Observe and detect suspicious behavior, criminal activity, and safety violations.
• Monitor operational and production processes and identify deviations or abnormalities.
• Monitor high-risk areas, entrances, exits, parking areas, perimeters, and critical infrastructure.
• Conduct enhanced monitoring during incidents, events or elevated threat conditions.
• Track persons, vehicles or areas of interest where required.
• Maintain high levels of vigilance throughout the shift.

CCTV Systems Operation:

• Operate Hikvision CCTV management systems.
• Operate fixed PTZ cameras.
• Conduct CCTV playback and footage investigations.
• Retrieve footage for investigations and evidential purposes.
• Monitor system alerts and surveillance notifications.
• Verify that cameras are online and recording correctly.
• Monitor camera health across all assigned sites.

Incident Management:

• Detect incidents and security events as they occur.
• Gather and communicate accurate incident information.
• Coordinate and brief response personnel.
• Communicate incidents to internal and external stakeholders.
• Continue monitoring incidents until resolved.
• Escalate serious or high-risk incidents immediately.
• Ensure evidence is preserved in accordance with evidential integrity requirements.
• Respond to alarms in accordance with established SOPs.

Technical Fault Identification & Reporting:

Identify, report and escalate:

• Offline cameras.
• No video feed.
• Poor image quality.
• Frozen cameras.
• Camera obstructions.
• Camera positioning issues.
• Record failures.
• Network connectivity failures.
• Hardware faults.
• System integration failures.
• CCTV platform communication failures.

Provide detailed fault information to technical support teams and maintain records of reported faults.

Reporting & Administration:

• Maintain the Occurrence Book.
• Complete incident logs accurately.
• Produce daily operational reports.
• Record all incidents factually and objectively.
• Maintain tracking of outstanding camera faults.
• Ensure effective shift handovers.
• Assist with operational intelligence, audits, and investigations.
• Support management reporting requirements.

Key Competencies and Attributes:

Technical & Analytical Skills:

• Excellent observation skills.
• Strong video analysis capability.
• Ability to identify crime-related behaviour.
• Strong investigative mindset.
• Technical understanding of CCTV infrastructure.
• Ability to recognise system abnormalities quickly.

Operational Skills:

• Ability to concentrate for extended periods.
• Excellent incident management skills.
• Ability to remain calm under pressure.
• Effective decision-making ability.
• Strong attention to detail.
• Excellent information retention.

Communication Skills:

• Professional telephone etiquette.
• Strong verbal communication.
• Effective stakeholder engagement.
• Conflict management capability.
• Accurate report writing and incident logging.
• Professional client interaction skills.

Personal Attributes

• Vigilant and alert.
• Reliable and dependable.
• Ethical and trustworthy.
• Emotionally resilient.
• Adaptable and willing to learn.
• Team player with the ability to work independently.

Key Performance Indicators (KPIs)

Success will be measured against:

• Effective CCTV monitoring.
• Prompt incident detection and escalation.
• Accurate reporting.
• Identification and reporting of camera faults.
• Compliance with company procedures.
• Quality communication and shift handovers.
• Reliability and attendance.

Employment Equity Statement

Preference will be given to existing employees, and appointments will be made based on merit. Historically Disadvantaged Candidates and Persons with Disabilities are encouraged and supported within the Fidelity Security Group.

Fidelity Security Group supports fair employment practices and is committed to the continuous development of its employees as a key driver of organisational success.

Disclaimer

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.