CCTV CONTROLLER/INVESTIGATOR

Job Description

A vacancy exists for CCTV Controller/Investigator for the Midrand FSS Branch in Midrand reporting to both the duty manager and site manager. The main purpose of the position is to provide co-ordination, surveillance and business operational support to the Operations Manager.

Experience, Requirements and Qualifications:

• A formal relevant qualification would be advantageous.
• Previous investigation experience is essential.
• Ability to work independently or with minimal supervision.
• Knowledge of security procedures, access control systems, and incident management will be advantageous.
• Own reliable transport with a valid driver’s license.
• Willingness and readiness to travel when required.
• Valid passport.
• Proficient in MS Office (Word, Excel, PowerPoint, and Outlook) and the internet.
• No criminal record or any pending cases.
• Has a good command of the English language.
• Understanding of the FSG environment would be advantageous.
• Experience and Working knowledge of Microsoft Office (Excel, Word, Outlook, etc).

Job Description: (not totally Inclusive)

• Interviewing employees relevant to each case under investigation.
• Conduct security investigations and compile detailed incident and investigation reports.
• Experienced in operating and monitoring CCTV surveillance systems.
• Ability to review, analyze, and extract CCTV footage for investigation purposes.
• Gather all relevant evidence in a legal manner.
• Work well with other role players like SAPS, FSG Legal department, claims department, people who conduct polygraphs, etc.
• Responsible for ensuring investigation reports are accurate and supported by evidence.
• Attend to and investigate client complaints in a professional and timely manner.
• Maintain CCTV records, evidence, and investigation files.
• Prepare professional reports and submit findings to management and clients.
• Responsible for Filing, and Archiving.
• Quality of own work.
• Ensuring that investigations are completed within deadlines.
• Supervise CCTV operators and ensure compliance with company procedures and client requirements.
• Investigate security incidents, theft, misconduct, and other reported occurrences using CCTV footage.
• Responsible for the integrity of reporting.
• Ensure all information is filed, updated and readily available as required.
• Willingness to work overtime when necessary.
• Monitor CCTV systems and ensure continuous surveillance coverage.
• Must reside in Midrand or Pretoria

Competencies Required

• Good communication and interpersonal skills when dealing with clients, management, and security personnel.
• Business writing and reporting.
• Self-sufficiency.
• Adaptability to different and difficult environments.
• Strong attention to detail and the ability to identify irregularities, incidents, and security risks.
• Problem solving skills.
• Persuading and influencing
• Business acumen.
• Deadline driven.
• Building Relationships.
• Ability to work under pressure and maintain confidentiality regarding security-related information.
• Showing Resilience.
• Observation skills.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.